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Detailed Reporting By Hour

Please add a filter in to the enterprise reporting that would allow you to search by hours of the day for all of the data that we provide.
Gregory Vovak 4 days ago in SalesVision 0

not tracking attempts

Once completing a call, it brings you back to the home screen and does not track the attempt.
Guest 5 days ago in TestTrack 0

Adding Outbound Calls to Action Dashboard

Per speaking with Service Director Jordan Kline of New Smyrna Beach Chevrolet, she expressed employee outbound calls is a metric she analyzes when gauging individual employee performance and how adding that component to the Action Dashboard would ...
Guest 10 days ago in Reports / Analytics 0

module not responding after a little whiles.

this module stops responding; I keep talking but it goes mute at the end of the line on the other side. I'm not sure what to do next, please advice
Guest 11 days ago in Other 0

Make Outbound Dashboard All Calls List Drillable

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 2 months ago in SalesVision 0

Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest about 1 month ago in Telephony 0 No longer in consideration

Button on the Employee Performance and Employee Details page that directs Managers and Admins to the roster update area

Dealers are getting confused about where to update their roster and are trying to do it on the employee pages in the main area of SV. It would be great to have a button that says something like "To update your roster, click here" at the top of bot...
Holly Rose 7 months ago in Account Administration 1

Ability Report Issues in TestTrack

Ability to report issues through the portal user interface, instead of having to call CallRevu Support.
Guest about 1 month ago in Other 0

Disclaimer Settings

When No Disclaimer is selected, it means that the number will not be recorded. If a dealer is provisioning their own number and are using their own disclaimer, they may select this without realizing their line won't be recorded. For clarification,...
Holly Rose about 1 month ago in Account Administration 0

Alerts to be sent to Teams not just indv. people

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Guest 4 months ago in Alerts 0