Recently the Employee link was removed from Telephony and Insights in eLead and Vin respectively. This was the only way those users could add to their rosters, as the option is not in CI tracking. It is crucial to add staff to the roster when using C2C because they must have their their telephony/CRM ID for the outbound to work. Other tracking users could only have Support add them if needed. Adding the CRM ID to the user setup/edit might be the solution. But until it is available, I would request that the employee link be restored in eLead and Vin for tracking billing op customers.