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Test Track Notifications for Assigned Challenges

Customer has expressed they would love for their employees to get an email notification when a test track challenge has been assigned to them. Currently you can only see if you've been assigned a challenge if you go log into Test Track. A few of m...
Emily Y Yellin 3 months ago in TestTrack 0

Duplicate Outbound Call Warning

I just spoke with Kristina at University Kia. She requested a feature that she previously used in Car Wars that could be valuable for our platform. Feature Summary: When a BDC agent uses Click-to-Call in their CRM (eLead in this case), the syste...
Nathan Montgomery about 1 month ago in Integrations 0 Needs clarification

Add Data Definitions feature to Service Vision Pro Solution

We have the Data Definitions feature in Sales Vision and it would be beneficial to have that same feature added to Service Vision Pro so they can reference what each category means in the Fixed Ops side of the business.
Kimberly Simko 3 months ago in ServiceVision 0

Better AI

Create a better AI for testtrack. I answer all the concerns but the AI doesn't give me credit for them. I cannot pass these courses and they are wasting my time and making me very frustrated.
Guest 23 days ago in Other 0

Text Alerts - Send a DealSaver alert when a consumer texts in off of one of our lines

Currently a dealer has to be in the portal to see when a text message comes in, Penske has requested that we send them an alert when a consumer texts one of our text enabled lines so they have near real time visibility into that message and can lo...
Kimberly Simko 3 months ago in SalesVision 0

Make Outbound Dashboard All Calls List Drillable

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 7 months ago in SalesVision 0

Button on the Employee Performance and Employee Details page that directs Managers and Admins to the roster update area

Dealers are getting confused about where to update their roster and are trying to do it on the employee pages in the main area of SV. It would be great to have a button that says something like "To update your roster, click here" at the top of bot...
Holly Rose 12 months ago in Account Administration 1

Adding appointment request and appointment request % to the inbound side of the enterprise report and adding appointment request % to the outbound side of the enterprise report.

this metric is something we go over with our staff every day this would incorporate everything on one report.
Guest 2 months ago in Reports / Analytics 0

Adding Outbound Calls to Action Dashboard

Per speaking with Service Director Jordan Kline of New Smyrna Beach Chevrolet, she expressed employee outbound calls is a metric she analyzes when gauging individual employee performance and how adding that component to the Action Dashboard would ...
Julian McAliley 5 months ago in Reports / Analytics 0

Fix the Phones

Just thinking ahead, once we move to Sales Vision Pro, the Fix the PHones report will be obsolete. With Service moving, there is nothing on that report. You have two versions, one for single point stores and a consolidated version for groups. it a...
Amy Shaffer over 1 year ago in Reports / Analytics 0