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In Dashboard<Outbound would it be possible to add either a hyperlink or filter for the sorting option at the top of the report. Such as when selecting voicemail it shows only voicemail calls.

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 4 days ago in SalesVision 0

Line Classification

In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...
Amy Shaffer 18 days ago in  0

Outbound Call Tracking

The report should auto refresh itself and update the data without needing to refresh the browser manually.
Guest 22 days ago in Call Analytics 0

Alerts to be sent to Teams not just indv. people

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Guest 2 months ago in Alerts 0

Scoping / Globalizing user to another store

Would be helpful if we could "scope" / "globalize" a user over to another store - we don't have that option.
Asher Kohler 26 days ago in Other 0

Adjusting the number for repeat callers

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well
Asher Kohler 26 days ago in Alerts 0

Be able to put different key words for sales and service

Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.
Asher Kohler 26 days ago in Alerts 2 Already exists

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 2 months ago in ServiceVision 0

Fix the Phones

Just thinking ahead, once we move to Sales Vision Pro, the Fix the PHones report will be obsolete. With Service moving, there is nothing on that report. You have two versions, one for single point stores and a consolidated version for groups. it a...
Amy Shaffer about 1 year ago in Reports / Analytics 0

AdminVision??

I am a GM with the Hicks Auto Group in Corpus Christi, TX - all five of our stores utilize CallRevu, and the leadership of each store (GMs & Dealers) would greatly benefit from having a combined dashboard to focus on -- not having to jump betw...
Guest 6 months ago in Other 0