The Strong Close is sent as an attachment. When you open it. It loads to the right of the report so it looks like it's a blank report. If you look at the bottom of the page you can see the progress bar is not all the way to the left, it's in the m...
This with be helpful for managers to view who has completed the Call Revu Training and if it is making an impact on their performance. This could be used to help us enforce the training for low performers. I will nominate Phone Champions based on ...
ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected
It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
SalesVision > Dealership > Staffing Report Include Abandoned Calls
Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
World Car Group has requested that we have a log in specifically for vendors where we can restrict the pages that they have access to. I have had other stores request this as well, but World Car is the most recent.
Missed/incomplete calls. When someone calls the dealership and the call is not answered by a human ie - abandoned, VM, no connection, etc could we have a feature or product that would then Text that callers number (caller ID) that called saying "T...
Currently, in the framed in reports, there is not an option to filter the reports by Teams. I've received feed back that it would be beneficial to have this added.
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