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Move Location of Alert Activity, Text, and Voicemail Report Reports

File Attached: Visual of Proposed Changes To "Other Tab" Based on conversations that I have been having with Dealers I suggest moving the location of the items that currently sit in the "Other" tab on the left-hand rail of the platform. Alert Acti...
Dustin Snyder about 2 years ago in SalesVision 0

Group Enterprise logins

For enterrpise level users such as exec and directors of groups it would be great to have a way that their logins are automatically updated to add any new stores to their logins when the store is added to the group identifier. Example - ABDE Motor...
Kirstie Thomas over 1 year ago in Account Administration 1

Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas over 3 years ago in SalesVision 1

Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest 6 months ago in Telephony 0 No longer in consideration

Ability Report Issues in TestTrack

Ability to report issues through the portal user interface, instead of having to call CallRevu Support.
Guest 6 months ago in Other 0

Disclaimer Settings

When No Disclaimer is selected, it means that the number will not be recorded. If a dealer is provisioning their own number and are using their own disclaimer, they may select this without realizing their line won't be recorded. For clarification,...
Holly Rose 6 months ago in Account Administration 0

Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner over 2 years ago in Alerts 2

Have the CallVision DNI reports be drillable for more information

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
Guest over 3 years ago in MarketVision 0

Changing Service Vision to Fixed Ops Vision

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.
Holly Rose 6 months ago in ServiceVision 0

Share information among Support chat agents

Hello, thank you for contacting CallRevu! Can I please have your first and last name, email address, along with your company name? Transferred to new agent, first message: Hello, thank you for contacting CallRevu! Can I please have your first and ...
Guest 7 months ago in Other 0