Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1
Single report - combine inbound/outbound employee performance
Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
For enterrpise level users such as exec and directors of groups it would be great to have a way that their logins are automatically updated to add any new stores to their logins when the store is added to the group identifier. Example - ABDE Motor...
Customers have expressed interest in having access to more robust and automated reporting within TestTrack. Specifically, they would like the ability to set up automated report delivery, similar in detail to the current TestTrack Utilization Repor...
Do we have the ability to view who is clicking into the alerts. We have Finch Automotive, we provide reporting to show them how many alerts were opened, but they want to see who is looking at it.
Have the CallVision DNI reports be drillable for more information
The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
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