Can we have an option to choose the category we want for default report order? I would like to be able to set that when I click outbound reports to be defaulted to most calls to least, whereas for Employee Performance, I want that to be in alphabe...
It's evident that text messaging has become a primary mode of communication, yet its integration into dealership processes often lags behind. Many dealerships are unaware of text messages sitting in SalesVision, potentially missing out on valuable...
ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected
It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
SalesVision > Dealership > Staffing Report Include Abandoned Calls
Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Missed/incomplete calls. When someone calls the dealership and the call is not answered by a human ie - abandoned, VM, no connection, etc could we have a feature or product that would then Text that callers number (caller ID) that called saying "T...
Currently, in the framed in reports, there is not an option to filter the reports by Teams. I've received feed back that it would be beneficial to have this added.
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