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Changing Service Vision to Fixed Ops Vision

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.
Holly Rose 4 months ago in ServiceVision 0

Share information among Support chat agents

Hello, thank you for contacting CallRevu! Can I please have your first and last name, email address, along with your company name? Transferred to new agent, first message: Hello, thank you for contacting CallRevu! Can I please have your first and ...
Guest 4 months ago in Other 0

Better Number Provisioning Selection Process

When creating a new user, one will go through a list of available phone numbers. Then, open the create user screen and begin entering data. When you get to the number for caller ID section, for us it is a list of MANY MANY numbers. There is no eas...
Guest 4 months ago in Phone System 2

Reporting for Agent 1

Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1
Amy Shaffer about 1 year ago in SalesVision 0

Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas over 3 years ago in SalesVision 1

Group Enterprise logins

For enterrpise level users such as exec and directors of groups it would be great to have a way that their logins are automatically updated to add any new stores to their logins when the store is added to the group identifier. Example - ABDE Motor...
Kirstie Thomas over 1 year ago in Account Administration 1

Line Classification

In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...
Amy Shaffer 5 months ago in  0

Outbound Call Tracking

The report should auto refresh itself and update the data without needing to refresh the browser manually.
Guest 5 months ago in Call Analytics 0

Scoping / Globalizing user to another store

Would be helpful if we could "scope" / "globalize" a user over to another store - we don't have that option.
Asher Kohler 5 months ago in Other 0

Adjusting the number for repeat callers

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well
Asher Kohler 5 months ago in Alerts 0