Call Analytics

I have a store that wants to see who is getting key word alerts. Currently there is no way to view that quickly. There is over 700 Key words set up so I'd have to manually go into each key word to view.

On the home page of sales vision, next to each metric, if we are able to add either best of the best percentage numbers or just a goal the store should shoot for in general, i think that would be valuable. For certain categories (anything connecti...

Proposed Solution: Develop a “Non-Connected Call Summary Report” that consolidates all calls that did not connect with a team member in the cradle to grave style. Example: Called in - connected to hunt group x, went to extension 1234, got voicemai...

When the dealer is pulling reporting, they are having "New" car calls, even though the transcripts state the older years of the vehicle on the call. We should be able to remove the department classification on the back end.

We have the Data Definitions feature in Sales Vision and it would be beneficial to have that same feature added to Service Vision Pro so they can reference what each category means in the Fixed Ops side of the business.

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...

Currently a dealer has to be in the portal to see when a text message comes in, Penske has requested that we send them an alert when a consumer texts one of our text enabled lines so they have near real time visibility into that message and can lo...

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.

File Attached: Visual of Proposed Changes To "Other Tab" Based on conversations that I have been having with Dealers I suggest moving the location of the items that currently sit in the "Other" tab on the left-hand rail of the platform. Alert Acti...