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Alerts

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Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest 3 months ago in Alerts 0

Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner over 1 year ago in Alerts 2

Add Text-SMS Alerts to our Alerts

It's evident that text messaging has become a primary mode of communication, yet its integration into dealership processes often lags behind. Many dealerships are unaware of text messages sitting in SalesVision, potentially missing out on valuable...
Heidi Braun 8 months ago in Alerts 0

Call Times on Text Alerts should reflect the time zone of the account (all are currently CT)

Currently all call alerts sent via text show the time of the call in CT. We should show the time of the call based on the time zone of the account
Guest almost 2 years ago in Alerts 0 No longer in consideration

Including the dealership name on Text Alerts

Requested by Charlie Hicks of the Ed Hicks Auto Group. When there is a group of dealerships, the GM says it will be easier for him to know who to forward the alert to if the store name is included in the original text.
Holly Rose over 2 years ago in Alerts 0

Trigger Keyword Alerts on valid SMS messages on tracking lines

Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
Scott Bleasdell over 1 year ago in Alerts 0

Add "Vehicle not available" as a reason for closing an alert

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.
Guest about 2 years ago in Alerts 1

Lease Return Alert

This alert would help dealers see when they miss a lease opportunity
Holly Rose 7 months ago in Alerts 0