Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.
This is currently available in Settings > Alert admin settings page. Each user can assign the custom keyword to the department that they would like to be alerted on.
This is currently available in Settings > Alert admin settings page. Each user can assign the custom keyword to the department that they would like to be alerted on.