Phone System Report - Cradle to Grave, nonconnected

Proposed Solution:
Develop a “Non-Connected Call Summary Report” that consolidates all calls that did not connect with a team member in the cradle to grave style. Example: Called in - connected to hunt group x, went to extension 1234, got voicemail, hung up.

Key Features:

• Daily or weekly exportable report (CSV or Excel) summarizing non-connected calls by store, call source, and outcome.

• Optional alert integration that notifies users when a non-connected call occurs or when thresholds are exceeded (e.g., more than X non-connected calls per day).

• Journey mapping view within the dashboard showing where the call dropped or failed to connect, helping teams identify patterns or staffing gaps.

• Filter and scheduling options so users can customize what data they receive and how often.

Value:
This would give clients real-time visibility into missed connection opportunities, help identify root causes, and support proactive coaching and staffing adjustments currently alerts aren't providing enough of a solution for nonconnected calls.