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Call Analytics

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Reporting for Agent 1

Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1
Amy Shaffer 5 months ago in SalesVision 0

Move Location of Alert Activity, Text, and Voicemail Report Reports

File Attached: Visual of Proposed Changes To "Other Tab" Based on conversations that I have been having with Dealers I suggest moving the location of the items that currently sit in the "Other" tab on the left-hand rail of the platform. Alert Acti...
Dustin Snyder over 1 year ago in SalesVision 0

Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest 3 months ago in Alerts 0

Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner over 1 year ago in Alerts 2

Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas over 2 years ago in SalesVision 1

Teams function available in ServiceVision

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.
Holly Rose almost 1 year ago in ServiceVision 0

Have the CallVision DNI reports be drillable for more information

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
Guest over 2 years ago in MarketVision 0

Broken Promise Calls on Action Dash

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas over 2 years ago in SalesVision 0 Already exists

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard over 1 year ago in SalesVision 0

Reports default list most to least

Can we have an option to choose the category we want for default report order? I would like to be able to set that when I click outbound reports to be defaulted to most calls to least, whereas for Employee Performance, I want that to be in alphabe...
Grant Strac 8 months ago in CallTracking 0