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ServiceVision

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Changing Service Vision to Fixed Ops Vision

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.
Holly Rose about 1 month ago in ServiceVision 0

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 4 months ago in ServiceVision 0

Teams function available in ServiceVision

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.
Holly Rose over 1 year ago in ServiceVision 0

ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected

It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
Amy Shaffer over 1 year ago in ServiceVision 0

Differentiate between Retail Parts and Wholesale Parts calls

As a dealer, I would like to be able to track and analyze parts call based on whether the call was a retail sale or a wholesale call.
Amy Shaffer almost 2 years ago in ServiceVision 1

SVP Needs an easy way to access Unappointed Fixed Ops Calls

We need an easy way for dealers to access their unappointed Fixed Ops calls. In Sales Vision there is the appointment opportunity bar. In SVP the dealers need to click on all calls then sort by appointed and look for the calls that weren't by the ...
Gregory Vovak about 1 year ago in ServiceVision 0

Renaming the metric of repeat calls in ServiceVision Intel

It would be less confusing if it was All Calls, then all unique calls, then the breakdown of one-time and repeat callers...so you'd more clearly see that one time + repeat = all unique calls. The way it is now, dealers aren't seeing that they have...
Holly Rose about 2 years ago in ServiceVision 0 No longer in consideration