When creating a new user, one will go through a list of available phone numbers. Then, open the create user screen and begin entering data. When you get to the number for caller ID section, for us it is a list of MANY MANY numbers. There is no eas...
We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas
over 3 years ago
in SalesVision
0
Already exists
IVR updates default calls to ring to a specific number option
Add an option to default calls to ring to a specific number in the event the customer does not choose an option on the IVR. This will be helpful so the call is not listed as a no connection call.
In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...
When I worked at Paragon Acura using the tool daily, the one thing I really wished the tool had was an integration with AutoAlert (data mining tool). The ability to now train on and monitor calls coupled with an integration that would show if some...
Stephanie Perez
over 1 year ago
in Integrations
2
Needs clarification
0
Already exists
