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Broken Promise Calls on Action Dash

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas almost 3 years ago in SalesVision 0 Already exists

DNT IVR Options

Ability to DNT IVR options (likely an additional toggle setting on the IVR configuration interface for each IVR option). This would help things like avoiding transcription of wholesale parts and undesired calls for the store. Lindsay Lexus doesn't...
Amy Shaffer about 1 year ago in Other 0

eLead needs to include Sub Source to lead category

eLead is one of the few CRMs that does not add the Sub Source (Edmunds, Cars.com, CarGurus, etc.) when we send a lead into their CRM.
Jim Menard about 3 years ago in Integrations 0 Added to the roadmap

Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest 8 months ago in Alerts 0

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard about 2 years ago in SalesVision 0

Add Training Completion to Employee Report Card

This with be helpful for managers to view who has completed the Call Revu Training and if it is making an impact on their performance. This could be used to help us enforce the training for low performers. I will nominate Phone Champions based on ...
Guest over 1 year ago in Reports / Analytics 0

SalesVision > Dealership > Staffing Report Include Abandoned Calls

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Guest about 3 years ago in SalesVision 0

ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected

It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
Amy Shaffer over 1 year ago in ServiceVision 0

Vendor Level Log In

World Car Group has requested that we have a log in specifically for vendors where we can restrict the pages that they have access to. I have had other stores request this as well, but World Car is the most recent.
Holly Rose over 2 years ago in Account Administration 0

Strong Close Report opens to a blank page

The Strong Close is sent as an attachment. When you open it. It loads to the right of the report so it looks like it's a blank report. If you look at the bottom of the page you can see the progress bar is not all the way to the left, it's in the m...
Amy Shaffer 11 months ago in Reports / Analytics 0