All ideas

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...

Add an option to default calls to ring to a specific number in the event the customer does not choose an option on the IVR. This will be helpful so the call is not listed as a no connection call.

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam

Ability to report issues through the portal user interface, instead of having to call CallRevu Support.

When No Disclaimer is selected, it means that the number will not be recorded. If a dealer is provisioning their own number and are using their own disclaimer, they may select this without realizing their line won't be recorded. For clarification,...

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.

Hello, thank you for contacting CallRevu! Can I please have your first and last name, email address, along with your company name? Transferred to new agent, first message: Hello, thank you for contacting CallRevu! Can I please have your first and ...

When creating a new user, one will go through a list of available phone numbers. Then, open the create user screen and begin entering data. When you get to the number for caller ID section, for us it is a list of MANY MANY numbers. There is no eas...

eLead is one of the few CRMs that does not add the Sub Source (Edmunds, Cars.com, CarGurus, etc.) when we send a lead into their CRM.