ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected
It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
World Car Group has requested that we have a log in specifically for vendors where we can restrict the pages that they have access to. I have had other stores request this as well, but World Car is the most recent.
Missed/incomplete calls. When someone calls the dealership and the call is not answered by a human ie - abandoned, VM, no connection, etc could we have a feature or product that would then Text that callers number (caller ID) that called saying "T...
Currently, in the framed in reports, there is not an option to filter the reports by Teams. I've received feed back that it would be beneficial to have this added.
While working on a laptop, for example, it can be difficult to use some of the drop down boxes - for example in the Roster page. Using a mouse, it's works well, but if you aren't it's a struggle. You can't type the name in and the scroll bar only ...
Flag/mark on an inbound call that shows call pushed to CRM
This will be good visibility for customers - will help them find calls that did not match to an existing CRM record (maybe the caller used a different phone number)and this will be great internal users for accounts that have unusual CRM dept/eleva...
Some automotive and near-automotive dealers use multipurpose CRM solutions such as Hubspot. Hubspot doesn't support ADF-XML for CallRevu to push data in, so these dealers would like a direct integration.
Scott Bleasdell
almost 2 years ago
in Integrations
0
Can we have an option to choose the category we want for default report order? I would like to be able to set that when I click outbound reports to be defaulted to most calls to least, whereas for Employee Performance, I want that to be in alphabe...
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