I am a GM with the Hicks Auto Group in Corpus Christi, TX - all five of our stores utilize CallRevu, and the leadership of each store (GMs & Dealers) would greatly benefit from having a combined dashboard to focus on -- not having to jump betw...
IVR updates default calls to ring to a specific number option
Add an option to default calls to ring to a specific number in the event the customer does not choose an option on the IVR. This will be helpful so the call is not listed as a no connection call.
Ability to DNT IVR options (likely an additional toggle setting on the IVR configuration interface for each IVR option). This would help things like avoiding transcription of wholesale parts and undesired calls for the store. Lindsay Lexus doesn't...
We have an option for line testing but I think it will be helpful to add an option to test all lines or test lines with 0 volume. This would be helpful because instead of testing every line we can do a test for lines without volume so not every li...
While working on a laptop, for example, it can be difficult to use some of the drop down boxes - for example in the Roster page. Using a mouse, it's works well, but if you aren't it's a struggle. You can't type the name in and the scroll bar only ...
CallRevu's navigation bar is currently astetically pleasing but lacks a design based on industry best practices. The major issue is that the titles are very vague and can make it cumbersome for a user to find what they are looking for. Users often...
The text column is always zero's. I'm not sure if that was going to be a thing and just never happened, but if it doesn't serve a purpose, it should be removed. It would be nice to have a connection %. THIS IS A BUG: There is a Best Connectivity D...
I can zoom in and out and the margins around the page get smaller or larger but the view on the report is always the same. I can't make the view see the whole report on one page, so if I'm trying to see who my top Offliner is on the Employee page,...
Excluding certain lines from the 4am line test calls
With the Trusted dealer set up, we are setting up lines to display on click to calll that ring directly to sales people and Managers cell phones. When support creates new lines, they automatically set up a line test to run. That line test runs at ...
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