Customers are requesting the ability to have an api to allow customers to create or edit roster entries without having to come into the system to update. What automation does CallRevu have available for roster updates, to add/remove employee/users...
States requiring disclaimer for outbound calls (c2c)
Certain states require a disclaimer before recording in a two party consent state. In these states, the customer needs to approve the recording. Adding a disclaimer messaging for outbound calls and getting approve is required to record the call an...
Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...
Dealers should be able to provide CallRevu feedback on our call monitoring & analysis. If the transcription is poor, the summary is incorrect or missing important information, or if the department classification is wrong, for example.
When you have multiple accounts selected, all the dealership display in the Dealership Performance section. There doesn't appear to be any rhyme or reason to their listing. The stores aren't listed alphabetically, or by call total, Agent Available...
Requested by Charlie Hicks of the Ed Hicks Auto Group. When there is a group of dealerships, the GM says it will be easier for him to know who to forward the alert to if the store name is included in the original text.
CallRevu's navigation bar is currently astetically pleasing but lacks a design based on industry best practices. The major issue is that the titles are very vague and can make it cumbersome for a user to find what they are looking for. Users often...
The text column is always zero's. I'm not sure if that was going to be a thing and just never happened, but if it doesn't serve a purpose, it should be removed. It would be nice to have a connection %. THIS IS A BUG: There is a Best Connectivity D...
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