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Outbound Dashboard include a total talk time

From a Customer Subaru of North Tampa about they outbound report they are wondering if you could integrate a "Total Talk Time" tab alongside the average duration tab? That way we can see how long a rep has spent on the phone for the day. This woul...
Guest over 2 years ago in SalesVision 0

Enterprise Reporting

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...
Amy Shaffer over 2 years ago in Reports / Analytics 0 No longer in consideration

Provisioning Numbers for Shaken Stir Process

Currently, when choosing a new number. Our system only takes into account the area code. For Inbound numbers, this isn't so much of a big deal but it's a bigger deal for the Shaken Stir process. Some of the numbers are an hour or more away from th...
Amy Shaffer over 2 years ago in Other 0

Show Hold Time on Visual Voice

Visually display the hold time so it is easier to skip to the next section of speaking
Guest over 2 years ago in CallTracking 1

Unconfirmed appts on Action Dash

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...
Kirstie Thomas over 2 years ago in SalesVision 1

Improve integrations with ProMax CRM, especially with their Click to Call

Improve integrations with ProMax CRM...this company is now run by Mike Dullea who is the original founder of Vin Solutions CRM so he will be making a big push in the industry.
Jim Menard almost 3 years ago in Shared 0

DNI Enterprise Reporting

Marketing Director(Jake Barron) for Jim Koons inquired if we had enterprise level reporting for DNI or if he had to go into each report one by one.
Amy Shaffer almost 3 years ago in MarketVision 0

identify a call as Spanish language in the call summary when not transcribed

If a call is not transcribed (summarized) due to it being a Spanish call and the customer does not pay for Spanish transcriptions please identify in the call summary Spanish Language so that the client and CallRevu team can quickly identify why it...
Kirstie Thomas almost 3 years ago in SalesVision 0 Added to the roadmap

Censor/Remove profanity from machine transcriptions

I would like our machines to censor or remove profanity from machine transcriptions when they are shown within the application. Ideally, this would replace a profane word with "****". It allows someone to know profanity was used in the call, but n...
Guest almost 3 years ago in CallTracking CI 0

Phone Health Dashboard

Add a "Phone Health Dashboard" to CallTracking CI to provide an overview of phone health and alerts. Key information: Count of phone health alerts by alert type Summary of emergency alerts Overview of alert status (open, in progress, closed) Overa...
Seth Parker almost 3 years ago in  0