When you have multiple accounts selected, all the dealership display in the Dealership Performance section. There doesn't appear to be any rhyme or reason to their listing. The stores aren't listed alphabetically, or by call total, Agent Available...
One phone number for agents - Texting into CRM (Mirror DriveCentric)
Goal: Have 100% of the agent communication tracked for Dealerships in the CRM by utilizing CallRevu's agent-specific numbers. Missing Piece: Dealerships are encouraged to get every ad source monitored when they are demo'd/onboarded with CallRevu t...
Add employee to a team when creating the employee roster entry
I think it would be very conducive if you added the option of "add to team" on the ADD Employee dialog. This would increase the probability of Dealership clients utilizing this new feature.
I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest
about 2 years ago
in CallTracking
0
Added to the roadmap
Labeling Ad Sources with different categorizations
CallRevu is now providing Group Reporting that includes a drill down called Media Type. This is a label that can be added to Ad Sources by Enrollment. It would be great if we could add our own "media types" or other labels to ad sources so they ca...
For example, we have no idea if SM is Sales Manager or Service Manager and may click the wrong role. The list needs deduplication, standardization, and simplification.
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