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2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose about 2 years ago in SalesVision 0 No longer in consideration

Trigger Keyword Alerts on valid SMS messages on tracking lines

Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
Scott Bleasdell about 2 years ago in Alerts 0

Report on abandon calls

Please send a daily report of abandon calls
Guest about 2 years ago in Reports / Analytics 0

My Reports

Give users the ability to save "versions" of reports in CR 2.0 that maintain their specific filter, column selection, rows per page, etc. settings. Create a "My Reports" section in the left nav where these reports are stored by default. Create a "...
Seth Parker over 2 years ago in CallTracking / CallTracking CI / Reports / Analytics / SalesVision 0

Excluding certain lines from the 4am line test calls

With the Trusted dealer set up, we are setting up lines to display on click to calll that ring directly to sales people and Managers cell phones. When support creates new lines, they automatically set up a line test to run. That line test runs at ...
Amy Shaffer over 2 years ago in Other 0

Add "Vehicle not available" as a reason for closing an alert

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.
Guest over 2 years ago in Alerts 1

Outbound Dashboard include a total talk time

From a Customer Subaru of North Tampa about they outbound report they are wondering if you could integrate a "Total Talk Time" tab alongside the average duration tab? That way we can see how long a rep has spent on the phone for the day. This woul...
Guest over 2 years ago in SalesVision 0

Enterprise Reporting

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...
Amy Shaffer over 2 years ago in Reports / Analytics 0 No longer in consideration

Provisioning Numbers for Shaken Stir Process

Currently, when choosing a new number. Our system only takes into account the area code. For Inbound numbers, this isn't so much of a big deal but it's a bigger deal for the Shaken Stir process. Some of the numbers are an hour or more away from th...
Amy Shaffer over 2 years ago in Other 0

Show Hold Time on Visual Voice

Visually display the hold time so it is easier to skip to the next section of speaking
Guest over 2 years ago in CallTracking 1