Censor/Remove profanity from machine transcriptions
I would like our machines to censor or remove profanity from machine transcriptions when they are shown within the application. Ideally, this would replace a profane word with "****". It allows someone to know profanity was used in the call, but n...
Add a "Phone Health Dashboard" to CallTracking CI to provide an overview of phone health and alerts. Key information: Count of phone health alerts by alert type Summary of emergency alerts Overview of alert status (open, in progress, closed) Overa...
Implement a new filtering framwork in CR 2.0 that is more intuitive for users: Show more clear information about which filters have been enabled and the selections that have been made. Fix customer filter saving, so that users can actually save cu...
Tracking customers have no access to the employee roster to add/update or remove staff
Recently the Employee link was removed from Telephony and Insights in eLead and Vin respectively. This was the only way those users could add to their rosters, as the option is not in CI tracking. It is crucial to add staff to the roster when usin...
Melissa Parvis
about 3 years ago
in Integrations
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Customer would like to filter unique calls by department
PAG Honda of Danbury is specifically looking to see Sales Unique callers. The home page in CI is the only place to view that data but you can't filter that page. It only shows unique calls for total calls not by dept.
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