All ideas

Please send a daily report of abandon calls

Give users the ability to save "versions" of reports in CR 2.0 that maintain their specific filter, column selection, rows per page, etc. settings. Create a "My Reports" section in the left nav where these reports are stored by default. Create a "...

With the Trusted dealer set up, we are setting up lines to display on click to calll that ring directly to sales people and Managers cell phones. When support creates new lines, they automatically set up a line test to run. That line test runs at ...

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...

Currently, when choosing a new number. Our system only takes into account the area code. For Inbound numbers, this isn't so much of a big deal but it's a bigger deal for the Shaken Stir process. Some of the numbers are an hour or more away from th...

Visually display the hold time so it is easier to skip to the next section of speaking

Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...

Improve integrations with ProMax CRM...this company is now run by Mike Dullea who is the original founder of Vin Solutions CRM so he will be making a big push in the industry.