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identify a call as Spanish language in the call summary when not transcribed

If a call is not transcribed (summarized) due to it being a Spanish call and the customer does not pay for Spanish transcriptions please identify in the call summary Spanish Language so that the client and CallRevu team can quickly identify why it...
Kirstie Thomas about 3 years ago in SalesVision 0 Added to the roadmap

Censor/Remove profanity from machine transcriptions

I would like our machines to censor or remove profanity from machine transcriptions when they are shown within the application. Ideally, this would replace a profane word with "****". It allows someone to know profanity was used in the call, but n...
Guest about 3 years ago in CallTracking CI 0

Phone Health Dashboard

Add a "Phone Health Dashboard" to CallTracking CI to provide an overview of phone health and alerts. Key information: Count of phone health alerts by alert type Summary of emergency alerts Overview of alert status (open, in progress, closed) Overa...
Seth Parker about 3 years ago in  0

Redesign CR 2.0 Filtering functionality

Implement a new filtering framwork in CR 2.0 that is more intuitive for users: Show more clear information about which filters have been enabled and the selections that have been made. Fix customer filter saving, so that users can actually save cu...
Seth Parker about 3 years ago in Other 0

Monthly report that includes call recordings for pivnet

Monthly recap report requested of pivnet calls by month with the call recordings
Jasmin Reynolds about 3 years ago in Other 0

Add recall conversation metrics into SalesVision

Have a ServiceVision dedicated landing page with insights including recall call data
Jim Menard over 3 years ago in SalesVision 1

CDK 180 Integration

Set up a CRM integration with CDK180 a Candian CRM
Tim Heher over 3 years ago in Integrations 0

Provide Support for Safari Browser

Users would like us to provide support to the Safari browser for viewing call tracking reporting. This would enable us to support dealerships that are on Apple-based systems (iPad, iMac, MacBook, iPhone). (SF Case: 00741925)
Guest over 3 years ago in Other 0

Single Sign-On (SAMLv2)

Customers have asked to simplify their log in process by having a single sign on capability that would integrate them between applications and with the CRM. Example. Tuttle Click Dealerships would like to setup SAML 2.0 SSO to integrate with the T...
Guest over 3 years ago in CallTracking CI 0

Tracking customers have no access to the employee roster to add/update or remove staff

Recently the Employee link was removed from Telephony and Insights in eLead and Vin respectively. This was the only way those users could add to their rosters, as the option is not in CI tracking. It is crucial to add staff to the roster when usin...
Melissa Parvis over 3 years ago in Integrations 0