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Search in Call Details

Motorcycle, RV, and Marine dealers cannot currently search for their vehicles within the search tool in Call Details. This will allow them to find out what vehicles are most requested or looked at and questioned by their customers.
Guest over 3 years ago in  0

More granular access control

Dealers are tasking receptionists and others to do jobs that require them to have manager access to the platform, but this gives them access to other areas, like the employee tab, where they can see sensitive information. Dealers also are working ...
Holly Rose over 3 years ago in  0

I am looking to enhance the effectiveness of the Alert Activity Report in Sales Vision 2.0

I think we should add the following recapped roll up items to the top of this report. I think these items need added to the details: - Who closed the alert?- How long did it take to close alert? Recapped/Roll Up Items- What % of alerts are open to...
Guest over 3 years ago in Other 1

Provide a Search Function or Capability for SalesVision > Tracking > Custom Reports

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...
Guest over 3 years ago in SalesVision 0 No longer in consideration

Add a Last Login Column in Settings > Users Management Table

Add a column that shows the last time that a user logged into CR 2.0 in the Settings > Users table. This would allow for managers and admins to know how often their employees use the system.
Guest almost 4 years ago in  0

Allow to View Multiple Accounts at the Same Time When in Settings > Numbers

When you have multiple stores selected and are making changes in the Settings > Numbers it would be very helpful to not have to toggle between the separate stores.
Guest almost 4 years ago in  0 No longer in consideration

Real-time Sales alerts

As a dealer I need to receive real time alerts, not waiting for up to 15 minutes for an alert about a mishandled call.
Guest about 4 years ago in CallTracking CI 0

Allow Challenges to be Deleted by an Admin in Test Track

If a dealer is setting up TestTrack and they run into an issue (they get interrupted, they find there is no mic, or have other technical issues), they would like to be able to delete that challenge so it doesn't impact the agent's score.
Holly Rose about 1 month ago in TestTrack 0

Lease Return Alert

This alert would help dealers see when they miss a lease opportunity
Holly Rose 12 months ago in Alerts 0

Enterprise reporting for Abandoned Calls

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.
Holly Rose about 1 year ago in SalesVision 0 No longer in consideration