All ideas

When you have multiple stores selected and are making changes in the Settings > Numbers it would be very helpful to not have to toggle between the separate stores.

As a dealer I need to receive real time alerts, not waiting for up to 15 minutes for an alert about a mishandled call.

Currently, if there is no recording, the call ending status shows as Undetermined. We are working with Sound Ford who is not getting Call Recording from Goto Connect and Undetermined makes it sound more like we don't know vs we didn't get recordin...

If a dealer is setting up TestTrack and they run into an issue (they get interrupted, they find there is no mic, or have other technical issues), they would like to be able to delete that challenge so it doesn't impact the agent's score.

This alert would help dealers see when they miss a lease opportunity

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.

We would like to set up frequency for our reports such as the Auto Recap, Fix the Phones, and Strong Close reports, etc. so they can either make it daily, monthly, weekly, bi monthly, quarterly, yearly etc. so it meets the dealership needs.

I would like a report that shows team vs. team comparison reports. Ability to see call totals, call results, team skills, team performance vs other teams.

It would be less confusing if it was All Calls, then all unique calls, then the breakdown of one-time and repeat callers...so you'd more clearly see that one time + repeat = all unique calls. The way it is now, dealers aren't seeing that they have...

The breakdown of the calculations from the 2.0 Dealership > Department Reporting: Agent Identified (515) + Agent Not Identified (99) / Agent Set Appointment - Specific Time (147) = 24% The way that the Comprehensive Report calculates is the fol...