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Look up phone number by search box

I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest over 2 years ago in CallTracking 0 Added to the roadmap

Labeling Ad Sources with different categorizations

CallRevu is now providing Group Reporting that includes a drill down called Media Type. This is a label that can be added to Ad Sources by Enrollment. It would be great if we could add our own "media types" or other labels to ad sources so they ca...
Kirstie Thomas over 2 years ago in CallTracking 1

Simplify list of employee roles

For example, we have no idea if SM is Sales Manager or Service Manager and may click the wrong role. The list needs deduplication, standardization, and simplification.
Holly Rose over 2 years ago in Account Administration 0

Make all pages fully fit the width of the screen

I can zoom in and out and the margins around the page get smaller or larger but the view on the report is always the same. I can't make the view see the whole report on one page, so if I'm trying to see who my top Offliner is on the Employee page,...
Amy Shaffer over 2 years ago in Other 0

2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose over 2 years ago in SalesVision 0 No longer in consideration

Report on abandon calls

Please send a daily report of abandon calls
Guest over 2 years ago in Reports / Analytics 0

My Reports

Give users the ability to save "versions" of reports in CR 2.0 that maintain their specific filter, column selection, rows per page, etc. settings. Create a "My Reports" section in the left nav where these reports are stored by default. Create a "...
Seth Parker almost 3 years ago in CallTracking / CallTracking CI / Reports / Analytics / SalesVision 0

Excluding certain lines from the 4am line test calls

With the Trusted dealer set up, we are setting up lines to display on click to calll that ring directly to sales people and Managers cell phones. When support creates new lines, they automatically set up a line test to run. That line test runs at ...
Amy Shaffer almost 3 years ago in Other 0

Add "Vehicle not available" as a reason for closing an alert

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.
Guest almost 3 years ago in Alerts 1

Enterprise Reporting

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...
Amy Shaffer almost 3 years ago in Reports / Analytics 0 No longer in consideration