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Add Text-SMS Alerts to our Alerts

It's evident that text messaging has become a primary mode of communication, yet its integration into dealership processes often lags behind. Many dealerships are unaware of text messages sitting in SalesVision, potentially missing out on valuable...
Heidi Braun over 1 year ago in Alerts 0

Color Code Notated Abandoned Calls

Color Code Notated Abandoned Calls to know where folks left off
Guest over 1 year ago in Account Administration 2 Needs clarification

Vehicle Report

A report that shows information about the Vehicle of Interest and Current Vehicles discussed in calls. The report would show how many calls did the agents collect current vehicle out of all sales opp calls. And how many collected VOI out of sales ...
Guest about 3 years ago in SalesVision 1

New Employee Setup

Self Admin of new employee set up should automatically set up a telephony ID for the employee and an outbound line should be set up for the employee when an employee is added for use in C2C. The outbound should be registered for the account with s...
Guest about 3 years ago in Account Administration 1

line testing

We have an option for line testing but I think it will be helpful to add an option to test all lines or test lines with 0 volume. This would be helpful because instead of testing every line we can do a test for lines without volume so not every li...
Jasmin Reynolds over 1 year ago in Other 0

API Access to Update Roster Information

Customers are requesting the ability to have an api to allow customers to create or edit roster entries without having to come into the system to update. What automation does CallRevu have available for roster updates, to add/remove employee/users...
Amy Shaffer about 3 years ago in Shared 1

SVP Needs an easy way to access Unappointed Fixed Ops Calls

We need an easy way for dealers to access their unappointed Fixed Ops calls. In Sales Vision there is the appointment opportunity bar. In SVP the dealers need to click on all calls then sort by appointed and look for the calls that weren't by the ...
Gregory Vovak over 1 year ago in ServiceVision 0

States requiring disclaimer for outbound calls (c2c)

Certain states require a disclaimer before recording in a two party consent state. In these states, the customer needs to approve the recording. Adding a disclaimer messaging for outbound calls and getting approve is required to record the call an...
Guest about 3 years ago in Integrations 1

Call analysis feedback from customers

Dealers should be able to provide CallRevu feedback on our call monitoring & analysis. If the transcription is poor, the summary is incorrect or missing important information, or if the department classification is wrong, for example.
Scott Bleasdell over 3 years ago in  0

Add https:// to url in iMagic Template

Customer from Hennessy Auto Group is requesting https:// be added to the iMagic CRM template. Per Client: We are getting the following imagic template going into JLR Buckhead: Please take a look at the Call URL: prodcommsstorage.blob.core.windows....
Carly Tanaka over 1 year ago in Integrations 0 No longer in consideration