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Vehicle Report

A report that shows information about the Vehicle of Interest and Current Vehicles discussed in calls. The report would show how many calls did the agents collect current vehicle out of all sales opp calls. And how many collected VOI out of sales ...
Guest almost 3 years ago in SalesVision 1

New Employee Setup

Self Admin of new employee set up should automatically set up a telephony ID for the employee and an outbound line should be set up for the employee when an employee is added for use in C2C. The outbound should be registered for the account with s...
Guest almost 3 years ago in Account Administration 1

Add https:// to url in iMagic Template

Customer from Hennessy Auto Group is requesting https:// be added to the iMagic CRM template. Per Client: We are getting the following imagic template going into JLR Buckhead: Please take a look at the Call URL: prodcommsstorage.blob.core.windows....
Carly Tanaka over 1 year ago in Integrations 0 No longer in consideration

review calls showing details of calls listened to/call reviewed tag or indicator

Customer would like the review calls to show the details of which calls they listened to. Currently it breaks out the department but not the actual list of calls they've listened to. They would like this so if they forget which calls they listened...
Jasmin Reynolds over 1 year ago in CallTracking CI 0

API Access to Update Roster Information

Customers are requesting the ability to have an api to allow customers to create or edit roster entries without having to come into the system to update. What automation does CallRevu have available for roster updates, to add/remove employee/users...
Amy Shaffer almost 3 years ago in Shared 1

Update Outbound Daily Report to allow for setting to be for weekly and monthly call data

We Currently have a report Outbound Daily Report that can be scheduled with run day options Frequency: Disabled Daily Weekly Last 4 Weeks Monthly Day of Week (for Weekly): Sunday Monday Tuesday Wednesday Thursday Friday Saturday but th...
Guest over 1 year ago in Reports / Analytics 1 Needs clarification

States requiring disclaimer for outbound calls (c2c)

Certain states require a disclaimer before recording in a two party consent state. In these states, the customer needs to approve the recording. Adding a disclaimer messaging for outbound calls and getting approve is required to record the call an...
Guest about 3 years ago in Integrations 1

Favorites

Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...
Kirstie Thomas about 3 years ago in SalesVision 1

Settings - Portal Login more than one account access

When changing accounts in 2.0, it's easy to see CallRevu LLC accounts vs Team Velocity or vendor accounts. When you are creating users who need access to more than one store, you can't tell which account is the CallRevu LLC and which is the Team V...
Amy Shaffer over 1 year ago in Account Administration 0

Call analysis feedback from customers

Dealers should be able to provide CallRevu feedback on our call monitoring & analysis. If the transcription is poor, the summary is incorrect or missing important information, or if the department classification is wrong, for example.
Scott Bleasdell about 3 years ago in  0