Flag/mark on an inbound call that shows call pushed to CRM
This will be good visibility for customers - will help them find calls that did not match to an existing CRM record (maybe the caller used a different phone number)and this will be great internal users for accounts that have unusual CRM dept/eleva...
Missed/incomplete calls. When someone calls the dealership and the call is not answered by a human ie - abandoned, VM, no connection, etc could we have a feature or product that would then Text that callers number (caller ID) that called saying "T...
Kirstie Thomas
almost 2 years ago
in Integrations
0
Currently, in the framed in reports, there is not an option to filter the reports by Teams. I've received feed back that it would be beneficial to have this added.
While working on a laptop, for example, it can be difficult to use some of the drop down boxes - for example in the Roster page. Using a mouse, it's works well, but if you aren't it's a struggle. You can't type the name in and the scroll bar only ...
In the employee report card and on the department report allow the goals that are displayed to be set by each account. Currently all goals are static and set by CallRevu and not by the client based on the clients needs, goals or expectations of th...
Kirstie Thomas
almost 3 years ago
in SalesVision
0
Some automotive and near-automotive dealers use multipurpose CRM solutions such as Hubspot. Hubspot doesn't support ADF-XML for CallRevu to push data in, so these dealers would like a direct integration.
Scott Bleasdell
almost 2 years ago
in Integrations
0
Currently the Comprehensive Report is the #1 most pulled and sent report to customers that they don't already have access to today. It is essentially a trend report that can pull in multiple rooftops and multiple months for a set of key data point...
Click-2-Call - Indicate to agent why the call failed (blocked, bad call, etc.)
Request a feature update that will give agents making click 2 calls some feedback on their calls when the call to the customer does not connect; perhaps a message to be heard on the call,
due to the agents number being blocked by a carrier, or th...
0
