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eLead needs to include Sub Source to lead category

eLead is one of the few CRMs that does not add the Sub Source (Edmunds, Cars.com, CarGurus, etc.) when we send a lead into their CRM.
Jim Menard over 3 years ago in Integrations 0 Added to the roadmap

DNT IVR Options

Ability to DNT IVR options (likely an additional toggle setting on the IVR configuration interface for each IVR option). This would help things like avoiding transcription of wholesale parts and undesired calls for the store. Lindsay Lexus doesn't...
Amy Shaffer over 1 year ago in Other 0

Test Track Click to Call

I met with a dealer to train them on accessing Test Track. He asked if when they prompted the call for the challenge, would it ring to their phone and I thought that actually wasn't a bad idea as sometimes computer audio might be an issue, we coul...
Amy Shaffer 10 months ago in TestTrack 0

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard over 2 years ago in SalesVision 0

SalesVision > Dealership > Staffing Report Include Abandoned Calls

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Guest over 3 years ago in SalesVision 0

Add Training Completion to Employee Report Card

This with be helpful for managers to view who has completed the Call Revu Training and if it is making an impact on their performance. This could be used to help us enforce the training for low performers. I will nominate Phone Champions based on ...
Guest almost 2 years ago in Reports / Analytics 0

Vendor Level Log In

World Car Group has requested that we have a log in specifically for vendors where we can restrict the pages that they have access to. I have had other stores request this as well, but World Car is the most recent.
Holly Rose about 3 years ago in Account Administration 0

Flag/mark on an inbound call that shows call pushed to CRM

This will be good visibility for customers - will help them find calls that did not match to an existing CRM record (maybe the caller used a different phone number)and this will be great internal users for accounts that have unusual CRM dept/eleva...
Guest about 4 years ago in Integrations 0

ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected

It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
Amy Shaffer about 2 years ago in ServiceVision 0

Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest about 1 year ago in Alerts 0