All ideas

When I worked at Paragon Acura using the tool daily, the one thing I really wished the tool had was an integration with AutoAlert (data mining tool). The ability to now train on and monitor calls coupled with an integration that would show if some...

In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...

The report should auto refresh itself and update the data without needing to refresh the browser manually.

Would be helpful if we could "scope" / "globalize" a user over to another store - we don't have that option.

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well

Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.

Ability to DNT IVR options (likely an additional toggle setting on the IVR configuration interface for each IVR option). This would help things like avoiding transcription of wholesale parts and undesired calls for the store. Lindsay Lexus doesn't...

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.

I met with a dealer to train them on accessing Test Track. He asked if when they prompted the call for the challenge, would it ring to their phone and I thought that actually wasn't a bad idea as sometimes computer audio might be an issue, we coul...