Ideas Portal
ADD A NEW IDEA

All ideas

Showing 181 of 181

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard over 2 years ago in SalesVision 0

SalesVision > Dealership > Staffing Report Include Abandoned Calls

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Guest over 3 years ago in SalesVision 0

Add Training Completion to Employee Report Card

This with be helpful for managers to view who has completed the Call Revu Training and if it is making an impact on their performance. This could be used to help us enforce the training for low performers. I will nominate Phone Champions based on ...
Guest over 1 year ago in Reports / Analytics 0

Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest 11 months ago in Alerts 0

Vendor Level Log In

World Car Group has requested that we have a log in specifically for vendors where we can restrict the pages that they have access to. I have had other stores request this as well, but World Car is the most recent.
Holly Rose almost 3 years ago in Account Administration 0

ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected

It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
Amy Shaffer almost 2 years ago in ServiceVision 0

Flag/mark on an inbound call that shows call pushed to CRM

This will be good visibility for customers - will help them find calls that did not match to an existing CRM record (maybe the caller used a different phone number)and this will be great internal users for accounts that have unusual CRM dept/eleva...
Guest almost 4 years ago in Integrations 0

Engage a missed caller via text

Missed/incomplete calls. When someone calls the dealership and the call is not answered by a human ie - abandoned, VM, no connection, etc could we have a feature or product that would then Text that callers number (caller ID) that called saying "T...
Kirstie Thomas about 2 years ago in Integrations 0

Differentiate between Retail Parts and Wholesale Parts calls

As a dealer, I would like to be able to track and analyze parts call based on whether the call was a retail sale or a wholesale call.
Amy Shaffer about 2 years ago in ServiceVision 1

Add Teams filter to CRM framed in reports

Currently, in the framed in reports, there is not an option to filter the reports by Teams. I've received feed back that it would be beneficial to have this added.
Carly Tanaka about 2 years ago in Integrations 0