In the employee report card and on the department report allow the goals that are displayed to be set by each account. Currently all goals are static and set by CallRevu and not by the client based on the clients needs, goals or expectations of th...
While working on a laptop, for example, it can be difficult to use some of the drop down boxes - for example in the Roster page. Using a mouse, it's works well, but if you aren't it's a struggle. You can't type the name in and the scroll bar only ...
Some automotive and near-automotive dealers use multipurpose CRM solutions such as Hubspot. Hubspot doesn't support ADF-XML for CallRevu to push data in, so these dealers would like a direct integration.
Scott Bleasdell
about 2 years ago
in Integrations
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The Strong Close is sent as an attachment. When you open it. It loads to the right of the report so it looks like it's a blank report. If you look at the bottom of the page you can see the progress bar is not all the way to the left, it's in the m...
Currently the Comprehensive Report is the #1 most pulled and sent report to customers that they don't already have access to today. It is essentially a trend report that can pull in multiple rooftops and multiple months for a set of key data point...
Click-2-Call - Indicate to agent why the call failed (blocked, bad call, etc.)
Request a feature update that will give agents making click 2 calls some feedback on their calls when the call to the customer does not connect; perhaps a message to be heard on the call,
due to the agents number being blocked by a carrier, or th...
Ability to assign alerted call to sales rep in CRM using an @REPNAME function
Requested by GSM at AMSI Sawgrass Infiniti Sales Manager opens the client record in eleads (or any CRM) and would like to put in the notes of a call "assigned to @REPNAME" and have the alert closed and notes updated in CallRevu and the ability for...
Client would like the ability to choose which reports show in the telephony menu in their CRM. If a sales manager then they would only like to see the reports that would be most pertinent to their job vs if they are a Marketing manager. Client wou...
As part of this documentation we want to send an export of the 2.0 Dashboard>Inbound (which we can export to PDF) but the export does not include the dealer name and for all the OEM knows the information is not for the dealer that is applying f...
Trigger Keyword Alerts on valid SMS messages on tracking lines
Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
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