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review calls showing details of calls listened to/call reviewed tag or indicator

Customer would like the review calls to show the details of which calls they listened to. Currently it breaks out the department but not the actual list of calls they've listened to. They would like this so if they forget which calls they listened...
Jasmin Reynolds over 1 year ago in CallTracking CI 0

Including the dealership name on Text Alerts

Requested by Charlie Hicks of the Ed Hicks Auto Group. When there is a group of dealerships, the GM says it will be easier for him to know who to forward the alert to if the store name is included in the original text.
Holly Rose over 3 years ago in Alerts 0

Update Outbound Daily Report to allow for setting to be for weekly and monthly call data

We Currently have a report Outbound Daily Report that can be scheduled with run day options Frequency: Disabled Daily Weekly Last 4 Weeks Monthly Day of Week (for Weekly): Sunday Monday Tuesday Wednesday Thursday Friday Saturday but th...
Guest over 1 year ago in Reports / Analytics 1 Needs clarification

Revise left-navigation structure and titles

CallRevu's navigation bar is currently astetically pleasing but lacks a design based on industry best practices. The major issue is that the titles are very vague and can make it cumbersome for a user to find what they are looking for. Users often...
Guest over 3 years ago in Other 0

Settings - Portal Login more than one account access

When changing accounts in 2.0, it's easy to see CallRevu LLC accounts vs Team Velocity or vendor accounts. When you are creating users who need access to more than one store, you can't tell which account is the CallRevu LLC and which is the Team V...
Amy Shaffer over 1 year ago in Account Administration 0

Improve Outbound Report

The text column is always zero's. I'm not sure if that was going to be a thing and just never happened, but if it doesn't serve a purpose, it should be removed. It would be nice to have a connection %. THIS IS A BUG: There is a Best Connectivity D...
Amy Shaffer over 3 years ago in Other 0

CI Advanced Customers - Add Employees in Dashboard and Framed-INs

CI Advanced & CI Tracking customers would like the ability to add their own employees to a roster from our dashboard and framed-in reports. This feature is only available for Salesvision at this time on the employee performance report. Prior t...
Guest over 3 years ago in CallTracking CI 0

Link to client record in CRM from Call in portal and vice versa

CarWars has this feature and therfore it is an AMSI client request In Carwars when looking at a call detail there is a button or link that says open in eleads and when the user clicks this the customer record with the call opens in eleads. Client ...
Kirstie Thomas over 3 years ago in Integrations 3

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds over 3 years ago in CallTracking 0 No longer in consideration

Either filter when drilling down into call details or remove filters from being visible

Currently when you drill down from either the Home page, Dealership > Add Source, Dealership > Department, or Other > Voicemail tabs it displays the available filters, but does not allow you to make any changes after you have drilled into...
Guest over 3 years ago in SalesVision 0