Ideas Portal
ADD A NEW IDEA

All ideas

Showing 174 of 174

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds about 3 years ago in CallTracking 0 No longer in consideration

Either filter when drilling down into call details or remove filters from being visible

Currently when you drill down from either the Home page, Dealership > Add Source, Dealership > Department, or Other > Voicemail tabs it displays the available filters, but does not allow you to make any changes after you have drilled into...
Guest about 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > Heatmap to Display Percentages

Add Percentage data so that Clients can toggle between numbers of calls and the percentage of calls within each time and day for the SalesVision > Dashboard > Outbound Report > Heatmap. Currently we only display the number of calls for th...
Guest about 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > All Calls Report to toggle between Number of Calls and Percentages

Currently you need to include the percentage column for Appointments Set. Adding a percentage toggle will allow for users to see the percentages of data for more than only the Appointments, to include the percentage of Voicemails, Connected Calls,...
Guest about 3 years ago in SalesVision 0

Selecting multiple stores for employee lists

We have some locations that share sales roles and i want to ensure their profile is set up and matches.
Guest over 1 year ago in Account Administration 0

Inbound Page Filter

White Plains Honda is creating teams and wanted to see the inbound page by teams. Right now just a few pages have that filter to sort teams.
Amy Shaffer over 1 year ago in  0

One phone number for agents - Texting into CRM (Mirror DriveCentric)

Goal: Have 100% of the agent communication tracked for Dealerships in the CRM by utilizing CallRevu's agent-specific numbers. Missing Piece: Dealerships are encouraged to get every ad source monitored when they are demo'd/onboarded with CallRevu t...
Katie Wagner almost 2 years ago in Integrations 0

Add employee to a team when creating the employee roster entry

I think it would be very conducive if you added the option of "add to team" on the ADD Employee dialog. This would increase the probability of Dealership clients utilizing this new feature.
Guest almost 2 years ago in Integrations 0

Add Transcriptions to DriveCentric CRM Integration

Client wants to have transcriptions added to the DriveCentric CRM integration.
Guest almost 4 years ago in Integrations 0

Look up phone number by search box

I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest almost 2 years ago in CallTracking 0 Added to the roadmap