Ideas Portal
ADD A NEW IDEA

All ideas

Showing 174 of 174

Better Number Provisioning Selection Process

When creating a new user, one will go through a list of available phone numbers. Then, open the create user screen and begin entering data. When you get to the number for caller ID section, for us it is a list of MANY MANY numbers. There is no eas...
Guest about 2 months ago in Phone System 2

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 4 months ago in ServiceVision 0

Fix the Phones

Just thinking ahead, once we move to Sales Vision Pro, the Fix the PHones report will be obsolete. With Service moving, there is nothing on that report. You have two versions, one for single point stores and a consolidated version for groups. it a...
Amy Shaffer over 1 year ago in Reports / Analytics 0

Line Classification

In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...
Amy Shaffer 2 months ago in  0

Outbound Call Tracking

The report should auto refresh itself and update the data without needing to refresh the browser manually.
Guest 3 months ago in Call Analytics 0

AdminVision??

I am a GM with the Hicks Auto Group in Corpus Christi, TX - all five of our stores utilize CallRevu, and the leadership of each store (GMs & Dealers) would greatly benefit from having a combined dashboard to focus on -- not having to jump betw...
Guest 8 months ago in Other 0

Scoping / Globalizing user to another store

Would be helpful if we could "scope" / "globalize" a user over to another store - we don't have that option.
Asher Kohler 3 months ago in Other 0

Adjusting the number for repeat callers

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well
Asher Kohler 3 months ago in Alerts 0

Be able to put different key words for sales and service

Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.
Asher Kohler 3 months ago in Alerts 2 Already exists

Include Outbound Calls To Fix The Phones Report

Dealers coming from CallSource are complaining that they don't get a daily recap report for Outbound Calls. It seems like this could be integrated into the Fix The Phone Report.
Dustin Snyder almost 3 years ago in Reports / Analytics 1