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Hour of Day Filter

Please add a filter in to the enterprise reporting that would allow you to search by hours of the day for all of the data that we provide.
Gregory Vovak 2 months ago in SalesVision 0

not tracking attempts

Once completing a call, it brings you back to the home screen and does not track the attempt.
Guest 3 months ago in TestTrack 0 Added to the roadmap

Fix the Phones

Just thinking ahead, once we move to Sales Vision Pro, the Fix the PHones report will be obsolete. With Service moving, there is nothing on that report. You have two versions, one for single point stores and a consolidated version for groups. it a...
Amy Shaffer over 1 year ago in Reports / Analytics 0

Include Outbound Calls To Fix The Phones Report

Dealers coming from CallSource are complaining that they don't get a daily recap report for Outbound Calls. It seems like this could be integrated into the Fix The Phone Report.
Dustin Snyder almost 3 years ago in Reports / Analytics 1 No longer in consideration

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 7 months ago in ServiceVision 0

Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest 3 months ago in Telephony 0 No longer in consideration

AdminVision??

I am a GM with the Hicks Auto Group in Corpus Christi, TX - all five of our stores utilize CallRevu, and the leadership of each store (GMs & Dealers) would greatly benefit from having a combined dashboard to focus on -- not having to jump betw...
Guest 10 months ago in Other 0

Ability Report Issues in TestTrack

Ability to report issues through the portal user interface, instead of having to call CallRevu Support.
Guest 4 months ago in Other 0

Disclaimer Settings

When No Disclaimer is selected, it means that the number will not be recorded. If a dealer is provisioning their own number and are using their own disclaimer, they may select this without realizing their line won't be recorded. For clarification,...
Holly Rose 4 months ago in Account Administration 0

Move Location of Alert Activity, Text, and Voicemail Report Reports

File Attached: Visual of Proposed Changes To "Other Tab" Based on conversations that I have been having with Dealers I suggest moving the location of the items that currently sit in the "Other" tab on the left-hand rail of the platform. Alert Acti...
Dustin Snyder almost 2 years ago in SalesVision 0