Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Dealers coming from CallSource are complaining that they don't get a daily recap report for Outbound Calls. It seems like this could be integrated into the Fix The Phone Report.
Dustin Snyder
about 3 years ago
in Reports / Analytics
1
No longer in consideration
I am a GM with the Hicks Auto Group in Corpus Christi, TX - all five of our stores utilize CallRevu, and the leadership of each store (GMs & Dealers) would greatly benefit from having a combined dashboard to focus on -- not having to jump betw...
Outbound Call access for Service Vision Pro Customer
We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Customers have expressed interest in having access to more robust and automated reporting within TestTrack. Specifically, they would like the ability to set up automated report delivery, similar in detail to the current TestTrack Utilization Repor...
Do we have the ability to view who is clicking into the alerts. We have Finch Automotive, we provide reporting to show them how many alerts were opened, but they want to see who is looking at it.
Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1
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