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Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner over 1 year ago in Alerts 2

Group Enterprise logins

For enterrpise level users such as exec and directors of groups it would be great to have a way that their logins are automatically updated to add any new stores to their logins when the store is added to the group identifier. Example - ABDE Motor...
Kirstie Thomas 11 months ago in Account Administration 1

Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas over 2 years ago in SalesVision 1

Teams function available in ServiceVision

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.
Holly Rose almost 1 year ago in ServiceVision 0

Have the CallVision DNI reports be drillable for more information

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
Guest over 2 years ago in MarketVision 0

DNT IVR Options

Ability to DNT IVR options (likely an additional toggle setting on the IVR configuration interface for each IVR option). This would help things like avoiding transcription of wholesale parts and undesired calls for the store. Lindsay Lexus doesn't...
Amy Shaffer 10 months ago in Other 0

Broken Promise Calls on Action Dash

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas over 2 years ago in SalesVision 0 Already exists

Strong Close Report opens to a blank page

The Strong Close is sent as an attachment. When you open it. It loads to the right of the report so it looks like it's a blank report. If you look at the bottom of the page you can see the progress bar is not all the way to the left, it's in the m...
Amy Shaffer 5 months ago in Reports / Analytics 0

Add Training Completion to Employee Report Card

This with be helpful for managers to view who has completed the Call Revu Training and if it is making an impact on their performance. This could be used to help us enforce the training for low performers. I will nominate Phone Champions based on ...
Guest about 1 year ago in Reports / Analytics 0

eLead needs to include Sub Source to lead category

eLead is one of the few CRMs that does not add the Sub Source (Edmunds, Cars.com, CarGurus, etc.) when we send a lead into their CRM.
Jim Menard over 2 years ago in Integrations 0 Added to the roadmap