In the Employee>Employee Performance report the Column/Title header is wrong. The title should be Phone Ups Appt % - (currently says same day appt %). The current title is wrong and does not reflect the data in the column.
in legacy it shows as Appt%
The data that is reflected in the column is the percentage of appts set to phone ups. It adds Same Day and Future day appts and divides by Phone ups to get the %
I see same day appt is a number not at %. Can you reclarify if you are talking about the EMPLOYEE>Employee Performance Report> column same day appt