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Categories Reports / Analytics
Created by Monique Pichardo
Created on Feb 27, 2024

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Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit CA-I-78 Single report - combine inbound/outbound employee performance.

Additional Category's Added To Outbound Report Merged

Customer at World Car Nissan Hyundai North would like the Outbound Call Details report to include a few additional columns to choose from for each individual agent. Customer would like to see during that call, if an appointment was requested, and appointment set, and also be able to include the specified agents inbound calls well for that timeframe chosen.