Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute
Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds
almost 3 years ago
in CallTracking
0
No longer in consideration
When filtering using the Search Items in CallTracking Inbound Calls > Calls by Source / Calls by Number / Calls by Department the Total line remains the same. It would be very beneficial to be able to see what the totals are when searching for ...
Guest
about 3 years ago
in CallTracking
0
No longer in consideration
0
No longer in consideration
0
No longer in consideration