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Add a Tab in CI for Easy Visibility of the Training Link

Users are requesting that the training link not be in the User Settings drop down menu, but as a tab like it was previously in CI. This will allow for them to more easily see where to click to enhance their knowledge of the CI platform through Cal...
Guest over 3 years ago in CallTracking CI 0 No longer in consideration

Additional category for Alerts

Add a category for closing out alerts called 'working'
Guest almost 4 years ago in Other 0 No longer in consideration

The Call Tracking page is missing a tab for outbound calls. CI has it but the regular tracking does not

Clients on basic tracking can't access their outbound information without this feature.
Holly Rose over 3 years ago in  0 No longer in consideration

Update Totals Based on Filters

When filtering using the Search Items in CallTracking Inbound Calls > Calls by Source / Calls by Number / Calls by Department the Total line remains the same. It would be very beneficial to be able to see what the totals are when searching for ...
Guest over 3 years ago in CallTracking 0 No longer in consideration