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Include Outbound Calls To Fix The Phones Report

Dealers coming from CallSource are complaining that they don't get a daily recap report for Outbound Calls. It seems like this could be integrated into the Fix The Phone Report.
Dustin Snyder almost 3 years ago in Reports / Analytics 1 No longer in consideration

Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest 3 months ago in Telephony 0 No longer in consideration

Call Times on Text Alerts should reflect the time zone of the account (all are currently CT)

Currently all call alerts sent via text show the time of the call in CT. We should show the time of the call based on the time zone of the account
Guest over 2 years ago in Alerts 0 No longer in consideration

Add https:// to url in iMagic Template

Customer from Hennessy Auto Group is requesting https:// be added to the iMagic CRM template. Per Client: We are getting the following imagic template going into JLR Buckhead: Please take a look at the Call URL: prodcommsstorage.blob.core.windows....
Carly Tanaka over 1 year ago in Integrations 0 No longer in consideration

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds over 3 years ago in CallTracking 0 No longer in consideration

2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose over 2 years ago in SalesVision 0 No longer in consideration

Enterprise Reporting

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...
Amy Shaffer over 2 years ago in Reports / Analytics 0 No longer in consideration

The parts data on 2.0 does not match what is in crclient.

The information is incorrect.
Holly Rose almost 4 years ago in  0 No longer in consideration

Provide a Search Function or Capability for SalesVision > Tracking > Custom Reports

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...
Guest almost 4 years ago in SalesVision 0 No longer in consideration

Allow to View Multiple Accounts at the Same Time When in Settings > Numbers

When you have multiple stores selected and are making changes in the Settings > Numbers it would be very helpful to not have to toggle between the separate stores.
Guest about 4 years ago in  0 No longer in consideration