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Call Analytics

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Vehicle Report

A report that shows information about the Vehicle of Interest and Current Vehicles discussed in calls. The report would show how many calls did the agents collect current vehicle out of all sales opp calls. And how many collected VOI out of sales ...
Guest about 2 years ago in SalesVision 1

Dealership Performance sort order

When you have multiple accounts selected, all the dealership display in the Dealership Performance section. There doesn't appear to be any rhyme or reason to their listing. The stores aren't listed alphabetically, or by call total, Agent Available...
Amy Shaffer about 1 year ago in SalesVision 0

Favorites

Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...
Kirstie Thomas over 2 years ago in SalesVision 1

Including the dealership name on Text Alerts

Requested by Charlie Hicks of the Ed Hicks Auto Group. When there is a group of dealerships, the GM says it will be easier for him to know who to forward the alert to if the store name is included in the original text.
Holly Rose over 2 years ago in Alerts 0

CI Advanced Customers - Add Employees in Dashboard and Framed-INs

CI Advanced & CI Tracking customers would like the ability to add their own employees to a roster from our dashboard and framed-in reports. This feature is only available for Salesvision at this time on the employee performance report. Prior t...
Guest over 2 years ago in CallTracking CI 0

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds almost 3 years ago in CallTracking 0 No longer in consideration

Either filter when drilling down into call details or remove filters from being visible

Currently when you drill down from either the Home page, Dealership > Add Source, Dealership > Department, or Other > Voicemail tabs it displays the available filters, but does not allow you to make any changes after you have drilled into...
Guest almost 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > Heatmap to Display Percentages

Add Percentage data so that Clients can toggle between numbers of calls and the percentage of calls within each time and day for the SalesVision > Dashboard > Outbound Report > Heatmap. Currently we only display the number of calls for th...
Guest almost 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > All Calls Report to toggle between Number of Calls and Percentages

Currently you need to include the percentage column for Appointments Set. Adding a percentage toggle will allow for users to see the percentages of data for more than only the Appointments, to include the percentage of Voicemails, Connected Calls,...
Guest almost 3 years ago in SalesVision 0

Look up phone number by search box

I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest over 1 year ago in CallTracking 0 Added to the roadmap