Allow Alerts to be sent out to managers of Teams, not just Departments
We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected
It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
In the employee report card and on the department report allow the goals that are displayed to be set by each account. Currently all goals are static and set by CallRevu and not by the client based on the clients needs, goals or expectations of th...
As part of this documentation we want to send an export of the 2.0 Dashboard>Inbound (which we can export to PDF) but the export does not include the dealer name and for all the OEM knows the information is not for the dealer that is applying f...
Trigger Keyword Alerts on valid SMS messages on tracking lines
Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
Can we have an option to choose the category we want for default report order? I would like to be able to set that when I click outbound reports to be defaulted to most calls to least, whereas for Employee Performance, I want that to be in alphabe...
It's evident that text messaging has become a primary mode of communication, yet its integration into dealership processes often lags behind. Many dealerships are unaware of text messages sitting in SalesVision, potentially missing out on valuable...
SVP Needs an easy way to access Unappointed Fixed Ops Calls
We need an easy way for dealers to access their unappointed Fixed Ops calls. In Sales Vision there is the appointment opportunity bar. In SVP the dealers need to click on all calls then sort by appointed and look for the calls that weren't by the ...
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