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Call Analytics

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In Dashboard<Outbound would it be possible to add either a hyperlink or filter for the sorting option at the top of the report. Such as when selecting voicemail it shows only voicemail calls.

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 4 days ago in SalesVision 0

Outbound Call Tracking

The report should auto refresh itself and update the data without needing to refresh the browser manually.
Guest 22 days ago in Call Analytics 0

Alerts to be sent to Teams not just indv. people

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Guest 2 months ago in Alerts 0

Adjusting the number for repeat callers

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well
Asher Kohler 26 days ago in Alerts 0

Be able to put different key words for sales and service

Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.
Asher Kohler 26 days ago in Alerts 2 Already exists

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 2 months ago in ServiceVision 0

Reporting for Agent 1

Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1
Amy Shaffer 8 months ago in SalesVision 0

Move Location of Alert Activity, Text, and Voicemail Report Reports

File Attached: Visual of Proposed Changes To "Other Tab" Based on conversations that I have been having with Dealers I suggest moving the location of the items that currently sit in the "Other" tab on the left-hand rail of the platform. Alert Acti...
Dustin Snyder over 1 year ago in SalesVision 0

Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner almost 2 years ago in Alerts 2

Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas about 3 years ago in SalesVision 1