Call Analytics

Currently, if there is no recording, the call ending status shows as Undetermined. We are working with Sound Ford who is not getting Call Recording from Goto Connect and Undetermined makes it sound more like we don't know vs we didn't get recordin...

This alert would help dealers see when they miss a lease opportunity

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.

It would be less confusing if it was All Calls, then all unique calls, then the breakdown of one-time and repeat callers...so you'd more clearly see that one time + repeat = all unique calls. The way it is now, dealers aren't seeing that they have...

I had a CI advance dealer say that he no longer could enter notes.

I know that long calls are currently deferred for the time being. Would it be possible to filter those calls as "other".

Sometimes the Group Search opens above where the groups are selected and the search bar doesn't come into view and you can't access it because it's above the page. I have to drag it over to a larger screen so it expands below and the search bar co...

Currently the phone numbers in the Action dashboard are hyperlinks so it makes it hard/impossible to copy the customer phone number to the clipboard for various other purposes (such as pasting into a softphone dialer or searching in other document...

Give users the ability to filter by employee on the Outbound dashboard in SalesVision. Outbound reporting is highly valuable to dealers. Providing the ability to filter the dashboard to only a specific set of employees will make it easier to view ...

Instead of having a lighter grey shade for different answers within the Phone Handling section make the questions bold/larger and make the grey black. This will make it easier to read and allow Managers to more easily read the information.