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Call Analytics

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Provide Missing Calls report from CI for SalesVision

Either provide the Missing Calls report from CI to SalesVision or provide a separate report in SalesVision to enable users to view Missed Call insights.
Guest almost 4 years ago in SalesVision 0

Exporting to Excel in 2.0/CI

When you export to excel, the cells aren't formated to text so you can't total any of the columns. In the legacy platform, the cells were formatted.
Amy Shaffer over 3 years ago in CallTracking CI 0

Add a Tab in CI for Easy Visibility of the Training Link

Users are requesting that the training link not be in the User Settings drop down menu, but as a tab like it was previously in CI. This will allow for them to more easily see where to click to enhance their knowledge of the CI platform through Cal...
Guest over 3 years ago in CallTracking CI 0 No longer in consideration

Update Totals Based on Filters

When filtering using the Search Items in CallTracking Inbound Calls > Calls by Source / Calls by Number / Calls by Department the Total line remains the same. It would be very beneficial to be able to see what the totals are when searching for ...
Guest over 3 years ago in CallTracking 0 No longer in consideration