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Duration of calls

Client would like to see the total duration of calls by employee- also it would be nice to be able to drill down into those calls if necessary.
Crystal Torrence over 1 year ago in SalesVision 1 Released

Keyword Search - improve ability to scan for key words

We had this previously several months ago. The Transcriptions are a bit cumbersome and take up the whole screen so it is slightly difficult to scan for specific things that were previously easier in the old portal because several transcriptions fi...
Amy Shaffer about 3 years ago in Other 0 Released

Call Reviewed / Not Reviewed Flag

Add a toggle or button to the call list and/or call details page that allows a user to mark a call as being "reviewed". Show call status (reviewed / not reviewed) on the call list. Allow users to set status back to "not reviewed". Potentially show...
Seth Parker over 1 year ago in CallTracking CI / SalesVision / ServiceVision 0 Released

Account-level Setting for CRM Framed-in Authentication

Add an account-level setting that either requires users to authenticate to CallRevu when they try to access reports through the CRM frame-in OR allows users to view reports without authenticating. Setting should default to "off" when it's implemen...
Seth Parker over 1 year ago in CallTracking CI / SalesVision / ServiceVision 0 Released

Have test calls designated as "Test Calls" and not "Hang up No Connections"

It skews dealers Abandon calls percentages. This is in connection with the South Motors group having their lines tested 2x's a week.
Guest over 3 years ago in  0 Released

Ad Source Report for Groups

If you look at the Ad Source Report Monthly Trends for Groups, the report isn't super helpful as it doesn't display the location, just the name.
Amy Shaffer almost 2 years ago in SalesVision 0 Released

Sort calls by alert

AMSI accounts have new process requiring keywords used to close alerts, so if call details could be sorted by open alert, it would make the new method AMSI requires, faster
Guest almost 2 years ago in Alerts 0 Released

Voice Recognition

Voice Recognition to identify who the employee on the call is and we can identify all calls with an agent.
Kirstie Thomas over 2 years ago in Other / ServiceVision 0 Released

Add ability to duplicate employee roster entry to other locations

Please add a button in 360 to duplicate roster entries to other locations.
Guest over 2 years ago in Account Administration 0 Released

Show department classification and appointment set for campaigns

CallRevu processes calls coming in from DNI lines and we determine the type of call (department - sales/service/parts/etc.) and whether an appointment was set. This is very valuable information that should be viewed within the context of each camp...
Guest over 2 years ago in MarketVision 0 Released