Add a toggle or button to the call list and/or call details page that allows a user to mark a call as being "reviewed". Show call status (reviewed / not reviewed) on the call list. Allow users to set status back to "not reviewed". Potentially show...
Account-level Setting for CRM Framed-in Authentication
Add an account-level setting that either requires users to authenticate to CallRevu when they try to access reports through the CRM frame-in OR allows users to view reports without authenticating. Setting should default to "off" when it's implemen...
Identify and track calls in Service for Vehicle Status "is my car done yet"
When a caller contacts the Service department to see if their vehicle is done being serviced and they can come to pick it up - those calls are referred to as Status Check calls. As a Service Manager I would like to know how many Status Check calls...
Kirstie Thomas
almost 3 years ago
in ServiceVision
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