AMSI accounts have new process requiring keywords used to close alerts, so if call details could be sorted by open alert, it would make the new method AMSI requires, faster
Show department classification and appointment set for campaigns
CallRevu processes calls coming in from DNI lines and we determine the type of call (department - sales/service/parts/etc.) and whether an appointment was set. This is very valuable information that should be viewed within the context of each camp...
Identify and track calls in Service for Vehicle Status "is my car done yet"
When a caller contacts the Service department to see if their vehicle is done being serviced and they can come to pick it up - those calls are referred to as Status Check calls. As a Service Manager I would like to know how many Status Check calls...
Kirstie Thomas
almost 3 years ago
in ServiceVision
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Released
The CallTracking is missing the ability to export the Dashboard. In Legacy the Dashboard > Tracking has the ability to export the data. Customers use this for tracking and reporting purposes.
Guest
about 3 years ago
in CallTracking
0
Released
In the Accounts section of the CI Platform Users change it to show account names and not numbers
When adding Accounts to a user in CI (CI Platform Users > *user* > Accounts) it shows the account Numbers and not their Names. Change to show Name and not account Number.
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Released
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Released
