Call Analytics

Visually display the hold time so it is easier to skip to the next section of speaking

Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...

Marketing Director(Jake Barron) for Jim Koons inquired if we had enterprise level reporting for DNI or if he had to go into each report one by one.

If a call is not transcribed (summarized) due to it being a Spanish call and the customer does not pay for Spanish transcriptions please identify in the call summary Spanish Language so that the client and CallRevu team can quickly identify why it...

I would like our machines to censor or remove profanity from machine transcriptions when they are shown within the application. Ideally, this would replace a profane word with "****". It allows someone to know profanity was used in the call, but n...

Have a ServiceVision dedicated landing page with insights including recall call data

Customers have asked to simplify their log in process by having a single sign on capability that would integrate them between applications and with the CRM. Example. Tuttle Click Dealerships would like to setup SAML 2.0 SSO to integrate with the T...

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...

As a dealer I need to receive real time alerts, not waiting for up to 15 minutes for an alert about a mishandled call.