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Call Analytics

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Real-time Sales alerts

As a dealer I need to receive real time alerts, not waiting for up to 15 minutes for an alert about a mishandled call.
Guest almost 4 years ago in CallTracking CI 0

Lease Return Alert

This alert would help dealers see when they miss a lease opportunity
Holly Rose 10 months ago in Alerts 0

Enterprise reporting for Abandoned Calls

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.
Holly Rose 11 months ago in SalesVision 0 No longer in consideration

Renaming the metric of repeat calls in ServiceVision Intel

It would be less confusing if it was All Calls, then all unique calls, then the breakdown of one-time and repeat callers...so you'd more clearly see that one time + repeat = all unique calls. The way it is now, dealers aren't seeing that they have...
Holly Rose almost 2 years ago in ServiceVision 0 No longer in consideration

Adding Notes to Calls (CallTracking CI)

I had a CI advance dealer say that he no longer could enter notes.
Amy Shaffer over 2 years ago in CallTracking CI 0

Deferred Long Calls

I know that long calls are currently deferred for the time being. Would it be possible to filter those calls as "other".
Amy Shaffer over 2 years ago in SalesVision 0

Group Search

Sometimes the Group Search opens above where the groups are selected and the search bar doesn't come into view and you can't access it because it's above the page. I have to drag it over to a larger screen so it expands below and the search bar co...
Amy Shaffer over 2 years ago in SalesVision 1 No longer in consideration

Copy phone number in action dashboard to clipboard

Currently the phone numbers in the Action dashboard are hyperlinks so it makes it hard/impossible to copy the customer phone number to the clipboard for various other purposes (such as pasting into a softphone dialer or searching in other document...
Guest over 3 years ago in SalesVision 0

Allow Filtering by Employee on SalesVision Outbound Dashboard

Give users the ability to filter by employee on the Outbound dashboard in SalesVision. Outbound reporting is highly valuable to dealers. Providing the ability to filter the dashboard to only a specific set of employees will make it easier to view ...
Guest over 3 years ago in SalesVision 0

Bold and Darken Fonts in SalesVision > Department Report > Phone Handling - Connected Calls

Instead of having a lighter grey shade for different answers within the Phone Handling section make the questions bold/larger and make the grey black. This will make it easier to read and allow Managers to more easily read the information.
Guest over 3 years ago in SalesVision 0 No longer in consideration