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Identify and track calls in Service for Vehicle Status "is my car done yet"

When a caller contacts the Service department to see if their vehicle is done being serviced and they can come to pick it up - those calls are referred to as Status Check calls. As a Service Manager I would like to know how many Status Check calls...
Kirstie Thomas almost 3 years ago in ServiceVision 0 Released

Provide a Search Function for Both Outbound and Inbound Calls

Users would like to be able to run a search for both Outbound and Inbound calls at one time without having to run a report. This would allow them to see people who called in and then had a call back, as well as for dealers that left messages and g...
Guest about 3 years ago in Other 0 Released

CallTracking Missing Export Function

The CallTracking is missing the ability to export the Dashboard. In Legacy the Dashboard > Tracking has the ability to export the data. Customers use this for tracking and reporting purposes.
Guest about 3 years ago in CallTracking 0 Released

Ability to see who has listened to calls

Client would like the ability to see who has listened to calls. A report that shows who has listened to calls, how many and when they listened.
Kirstie Thomas about 3 years ago in  0 Released

Add Ad Source name to DriveCentric JSON Data

Work with DriveCentric to incorporate the Ad Source name when sending data over to their CRM via JSON. Currently we do not include the Ad Source name, and clients would be able to better know where their call came from in their CRM if it is includ...
Guest over 3 years ago in  0 Released

Provide a Report or Email with Weekly Minutes and Overages

Provide a weekly report or an area within 2.0 that shows what the weekly minute totals are or send notification of when getting to overages.
Guest over 3 years ago in  0 Released

Add Filter Capability for Tracking > Custom Report to Filter by Department

The ability to filter by Department for the Tracking > Custom Report will allow users to determine how many Unique Callers were made as a total for each individual department. As well as doing more analysis on other data points available within...
Guest about 3 years ago in  0 Released

Remove the Time when an Appointment Does Not Have a Confirmed Time

Currently, when an appointment in the Employee Report Card does not have a set time it is showing 12:03AM. This can be confusing to the customer and AMs. Instead put N/A or None where the time would be.
Guest about 3 years ago in  0 Released

Employee>Employee Performance - wrong column title/header

In the Employee>Employee Performance report the Column/Title header is wrong. The title should be Phone Ups Appt % - (currently says same day appt %). The current title is wrong and does not reflect the data in the column. in legacy it shows as...
Kirstie Thomas over 3 years ago in  1 Released

Change Splash Page When Logging into SalesVision Accounts

Change the first page you arrive on when logging into a SalesVision account from the CallVision Sign Me Up! page to the SalesVision page. McKee RV has complained that they do not like seeing this every time they log in.
Guest over 3 years ago in  1 Released