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Add ability to duplicate employee roster entry to other locations

Please add a button in 360 to duplicate roster entries to other locations.
Guest about 3 years ago in Account Administration 0 Released

Show department classification and appointment set for campaigns

CallRevu processes calls coming in from DNI lines and we determine the type of call (department - sales/service/parts/etc.) and whether an appointment was set. This is very valuable information that should be viewed within the context of each camp...
Guest over 3 years ago in MarketVision 0 Released

Identify and track calls in Service for Vehicle Status "is my car done yet"

When a caller contacts the Service department to see if their vehicle is done being serviced and they can come to pick it up - those calls are referred to as Status Check calls. As a Service Manager I would like to know how many Status Check calls...
Kirstie Thomas over 3 years ago in ServiceVision 0 Released

Provide a Search Function for Both Outbound and Inbound Calls

Users would like to be able to run a search for both Outbound and Inbound calls at one time without having to run a report. This would allow them to see people who called in and then had a call back, as well as for dealers that left messages and g...
Guest over 3 years ago in Other 0 Released

Ability to see who has listened to calls

Client would like the ability to see who has listened to calls. A report that shows who has listened to calls, how many and when they listened.
Kirstie Thomas almost 4 years ago in  0 Released

Add Ad Source name to DriveCentric JSON Data

Work with DriveCentric to incorporate the Ad Source name when sending data over to their CRM via JSON. Currently we do not include the Ad Source name, and clients would be able to better know where their call came from in their CRM if it is includ...
Guest about 4 years ago in  0 Released

Provide a Report or Email with Weekly Minutes and Overages

Provide a weekly report or an area within 2.0 that shows what the weekly minute totals are or send notification of when getting to overages.
Guest about 4 years ago in  0 Released

Add Filter Capability for Tracking > Custom Report to Filter by Department

The ability to filter by Department for the Tracking > Custom Report will allow users to determine how many Unique Callers were made as a total for each individual department. As well as doing more analysis on other data points available within...
Guest almost 4 years ago in  0 Released

Remove the Time when an Appointment Does Not Have a Confirmed Time

Currently, when an appointment in the Employee Report Card does not have a set time it is showing 12:03AM. This can be confusing to the customer and AMs. Instead put N/A or None where the time would be.
Guest almost 4 years ago in  0 Released

Employee>Employee Performance - wrong column title/header

In the Employee>Employee Performance report the Column/Title header is wrong. The title should be Phone Ups Appt % - (currently says same day appt %). The current title is wrong and does not reflect the data in the column. in legacy it shows as...
Kirstie Thomas almost 4 years ago in  1 Released