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Call Analytics

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Call Times on Text Alerts should reflect the time zone of the account (all are currently CT)

Currently all call alerts sent via text show the time of the call in CT. We should show the time of the call based on the time zone of the account
Guest almost 2 years ago in Alerts 0 No longer in consideration

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds almost 3 years ago in CallTracking 0 No longer in consideration

2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose over 1 year ago in SalesVision 0 No longer in consideration

Provide a Search Function or Capability for SalesVision > Tracking > Custom Reports

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...
Guest over 3 years ago in SalesVision 0 No longer in consideration

Enterprise reporting for Abandoned Calls

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.
Holly Rose 8 months ago in SalesVision 0 No longer in consideration

Renaming the metric of repeat calls in ServiceVision Intel

It would be less confusing if it was All Calls, then all unique calls, then the breakdown of one-time and repeat callers...so you'd more clearly see that one time + repeat = all unique calls. The way it is now, dealers aren't seeing that they have...
Holly Rose over 1 year ago in ServiceVision 0 No longer in consideration

Group Search

Sometimes the Group Search opens above where the groups are selected and the search bar doesn't come into view and you can't access it because it's above the page. I have to drag it over to a larger screen so it expands below and the search bar co...
Amy Shaffer over 2 years ago in SalesVision 1 No longer in consideration

Bold and Darken Fonts in SalesVision > Department Report > Phone Handling - Connected Calls

Instead of having a lighter grey shade for different answers within the Phone Handling section make the questions bold/larger and make the grey black. This will make it easier to read and allow Managers to more easily read the information.
Guest over 3 years ago in SalesVision 0 No longer in consideration

Add a Tab in CI for Easy Visibility of the Training Link

Users are requesting that the training link not be in the User Settings drop down menu, but as a tab like it was previously in CI. This will allow for them to more easily see where to click to enhance their knowledge of the CI platform through Cal...
Guest over 3 years ago in CallTracking CI 0 No longer in consideration

Update Totals Based on Filters

When filtering using the Search Items in CallTracking Inbound Calls > Calls by Source / Calls by Number / Calls by Department the Total line remains the same. It would be very beneficial to be able to see what the totals are when searching for ...
Guest about 3 years ago in CallTracking 0 No longer in consideration