I would like a report that shows team vs. team comparison reports. Ability to see call totals, call results, team skills, team performance vs other teams.
Update CallRevu Portal Appointment Set Metrics to match Comprehensive Report
The breakdown of the calculations from the 2.0 Dealership > Department Reporting: Agent Identified (515) + Agent Not Identified (99) / Agent Set Appointment - Specific Time (147) = 24% The way that the Comprehensive Report calculates is the fol...
I met with Paragon and the Mgr had exported Today's appts and found several with odd times at 12am. After searching, all of these calls were soft/time not specified times. I reached out to support and they said that is how they currently show.
Amy Shaffer
almost 2 years ago
in Reports / Analytics
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No longer in consideration
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1
No longer in consideration