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Enterprise Reporting

How is the Inbound call totals pulled? Looking at Umansky the inbound calls from the Enterprise report, don't match the total calls from the comp report or the inbound totals in the portal in the inbound report. The call totals should match someth...
Amy Shaffer over 2 years ago in Reports / Analytics 0 No longer in consideration

Adjusting frequency for notifications and reports

We would like to set up frequency for our reports such as the Auto Recap, Fix the Phones, and Strong Close reports, etc. so they can either make it daily, monthly, weekly, bi monthly, quarterly, yearly etc. so it meets the dealership needs.
Jasmin Reynolds over 1 year ago in Reports / Analytics 0

Team comparison performance reports

I would like a report that shows team vs. team comparison reports. Ability to see call totals, call results, team skills, team performance vs other teams.
Kirstie Thomas almost 2 years ago in Reports / Analytics 1

Update CallRevu Portal Appointment Set Metrics to match Comprehensive Report

The breakdown of the calculations from the 2.0 Dealership > Department Reporting: Agent Identified (515) + Agent Not Identified (99) / Agent Set Appointment - Specific Time (147) = 24% The way that the Comprehensive Report calculates is the fol...
Holly Rose about 2 years ago in Reports / Analytics 0

Total minute usage for Outbound minute Export

When the dealer exports the billable minute report to a PDF, the total at the bottom does not carry over
Holly Rose over 2 years ago in Reports / Analytics 0 No longer in consideration

Time Not Specifed Appts show as 12:03 am Appts

I met with Paragon and the Mgr had exported Today's appts and found several with odd times at 12am. After searching, all of these calls were soft/time not specified times. I reached out to support and they said that is how they currently show.
Amy Shaffer over 2 years ago in Reports / Analytics 1 No longer in consideration