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Call Analytics

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Single report - combine inbound/outbound employee performance

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...
Kirstie Thomas over 3 years ago in SalesVision 1

Outbound Call Tracking

The report should auto refresh itself and update the data without needing to refresh the browser manually.
Guest 5 months ago in Call Analytics 0

Adjusting the number for repeat callers

Adding the option of choosing how many times qualifies for a "repeat caller" or even adding the time frame as an option as well
Asher Kohler 5 months ago in Alerts 0

Be able to put different key words for sales and service

Right now, when you add key words, it shows up for sales and service. If we had the option to be able to separate them, that would be helpful.
Asher Kohler 5 months ago in Alerts 2 Already exists

Alert AM if a mgr is added in self service portal until they can DIY their own alerts too.

... so we know they need their alerts on.
Katie Wagner over 2 years ago in Alerts 2

Have the CallVision DNI reports be drillable for more information

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
Guest over 3 years ago in MarketVision 0

Broken Promise Calls on Action Dash

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas about 3 years ago in SalesVision 0 Already exists

Teams function available in ServiceVision

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.
Holly Rose over 1 year ago in ServiceVision 0

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard over 2 years ago in SalesVision 0

SalesVision > Dealership > Staffing Report Include Abandoned Calls

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Guest over 3 years ago in SalesVision 0