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Call Analytics

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Teams function available in ServiceVision

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.
Holly Rose over 1 year ago in ServiceVision 0

Have the CallVision DNI reports be drillable for more information

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...
Guest about 3 years ago in MarketVision 0

Broken Promise Calls on Action Dash

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...
Kirstie Thomas almost 3 years ago in SalesVision 0 Already exists

Allow Alerts to be sent out to managers of Teams, not just Departments

We have teams built to organize employees. Why can we not set it up that X, Y, Z employees, as a member of team 1, have alerts sent to Manager of Team 1. Same for Team 2, 3, 4, so on and so forth. Only allowing by department means that BDC manager...
Guest 7 months ago in Alerts 0

Access to data of cancelled customers so we can see usage

Last 90days of activity: Minute Usage Calls by Number Number of missed calls by dept. Thanks
Jim Menard about 2 years ago in SalesVision 0

SalesVision > Dealership > Staffing Report Include Abandoned Calls

Currently the SalesVision > Dealership > Staffing Report only displays the Total Calls, Appointments, and Reached Voicemail data. Adding the Abandoned Calls will provide them a better perspective for what happens during the different hours.
Guest about 3 years ago in SalesVision 0

ServiceVision Intel - Calls by Time of day chart should be affected by which Day of Week is selected

It would be nice to have the calls by Day and Time have the ability to click into a day of the week and view call traffic time for that specific day. If i can see that Monday is their highest call volume day, it would be helpful to find what time ...
Amy Shaffer over 1 year ago in ServiceVision 0

Differentiate between Retail Parts and Wholesale Parts calls

As a dealer, I would like to be able to track and analyze parts call based on whether the call was a retail sale or a wholesale call.
Amy Shaffer over 1 year ago in ServiceVision 1

Reports default list most to least

Can we have an option to choose the category we want for default report order? I would like to be able to set that when I click outbound reports to be defaulted to most calls to least, whereas for Employee Performance, I want that to be in alphabe...
Grant Strac 11 months ago in CallTracking 0

Goals - allow accounts to set their own goals

In the employee report card and on the department report allow the goals that are displayed to be set by each account. Currently all goals are static and set by CallRevu and not by the client based on the clients needs, goals or expectations of th...
Kirstie Thomas over 2 years ago in SalesVision 0