Call Analytics

Schumacher Group (10 stores), they are asking for reporting on Agent 1 and how well their receptionist/Cashier/operators are doing. Moving to SalesVision 24, they will be losing visability to Agent 1

Total Employee Performance report that shows inbound and outbound performance and volume by employee on one dashboard or report. Client would like to see reports that show an employee's total performance on both inbound and outbound calls on one r...

Do we have the ability to view who is clicking into the alerts. We have Finch Automotive, we provide reporting to show them how many alerts were opened, but they want to see who is looking at it.

The CallVision DNI reports currently allow the client to see there was 1 call made from a consumer that arrived on the dealer’s site organically, however the client does not know which call it was as it is not drillable. In AutoID’s platform, the ...

... so we know they need their alerts on.

Please add a filter in to the enterprise reporting that would allow you to search by hours of the day for all of the data that we provide.

We have a category in our Department report called Broken Promise which highlights calls where a caller states... "someone promised to do something (call, email, send, ect) and they didnt" These are high priority calls for dealerships. These calls...

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.

I want to use Teams to separate out the BDC from advisors and cashiers who take phone calls.

The report should auto refresh itself and update the data without needing to refresh the browser manually.