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Keyword Search - improve ability to scan for key words

We had this previously several months ago. The Transcriptions are a bit cumbersome and take up the whole screen so it is slightly difficult to scan for specific things that were previously easier in the old portal because several transcriptions fi...
Amy Shaffer about 3 years ago in Other 0 Released

Voice Recognition

Voice Recognition to identify who the employee on the call is and we can identify all calls with an agent.
Kirstie Thomas over 2 years ago in Other / ServiceVision 0 Released

Provide a Search Function for Both Outbound and Inbound Calls

Users would like to be able to run a search for both Outbound and Inbound calls at one time without having to run a report. This would allow them to see people who called in and then had a call back, as well as for dealers that left messages and g...
Guest about 3 years ago in Other 0 Released

Filter on Alert Activity Report

Add a filter to show just open alerts or just closed alert or all alerts
Kirstie Thomas over 3 years ago in Other 1 Released