SalesVision

There are times when I want to add or changes something in the summary, so I would like the ability to edit the summaries when necessary.

Home Page has Appt Goal at the top of the page that changes depending on the departments you have selected but the Reached Agent Goal is 98% ALL the time. The math doesn't equal up. The Best of The Best for Calls that didn't reach agent is 11%, so...

Currently in the comprehensive, CallRevu can give them total alerts, appts made and sale made but it’s only if they close them out. Plus sometimes this gets a little wonky, if they close old alerts or add more notes, it may make their appts made p...

Add CallRevu logo to the Excel and PDF reports within CR20/CI platform (SalesVision and CallTrackingCI)

Currently in Employee and outbound calls, if the call is Name Unavailable, Unidentified or Inaudible, it shows as Unknown. I think customers assume that we weren't able to do something here, like we couldn't match it. It implies the fault is with ...

Account name was removed from Employee Details report. There are groups that have centralized BDC and now have employees listed several times and you can't tell for which store. Only Other Rolls up. It would be nice to have it similar to the Outbo...

Client would like to see the total duration of calls by employee- also it would be nice to be able to drill down into those calls if necessary.

Add a toggle or button to the call list and/or call details page that allows a user to mark a call as being "reviewed". Show call status (reviewed / not reviewed) on the call list. Allow users to set status back to "not reviewed". Potentially show...

Add an account-level setting that either requires users to authenticate to CallRevu when they try to access reports through the CRM frame-in OR allows users to view reports without authenticating. Setting should default to "off" when it's implemen...

If you look at the Ad Source Report Monthly Trends for Groups, the report isn't super helpful as it doesn't display the location, just the name.