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SalesVision

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Outbound Dashboard include a total talk time

From a Customer Subaru of North Tampa about they outbound report they are wondering if you could integrate a "Total Talk Time" tab alongside the average duration tab? That way we can see how long a rep has spent on the phone for the day. This woul...
Guest over 2 years ago in SalesVision 0

Unconfirmed appts on Action Dash

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...
Kirstie Thomas about 3 years ago in SalesVision 1

identify a call as Spanish language in the call summary when not transcribed

If a call is not transcribed (summarized) due to it being a Spanish call and the customer does not pay for Spanish transcriptions please identify in the call summary Spanish Language so that the client and CallRevu team can quickly identify why it...
Kirstie Thomas over 3 years ago in SalesVision 0 Added to the roadmap

Add recall conversation metrics into SalesVision

Have a ServiceVision dedicated landing page with insights including recall call data
Jim Menard over 3 years ago in SalesVision 1

Provide a Search Function or Capability for SalesVision > Tracking > Custom Reports

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...
Guest almost 4 years ago in SalesVision 0 No longer in consideration

Enterprise reporting for Abandoned Calls

It would be helpful for dealers to be able to see the abandoned call information for multiple stores on the tracking tab.
Holly Rose over 1 year ago in SalesVision 0 No longer in consideration

Deferred Long Calls

I know that long calls are currently deferred for the time being. Would it be possible to filter those calls as "other".
Amy Shaffer about 3 years ago in SalesVision 0

Group Search

Sometimes the Group Search opens above where the groups are selected and the search bar doesn't come into view and you can't access it because it's above the page. I have to drag it over to a larger screen so it expands below and the search bar co...
Amy Shaffer about 3 years ago in SalesVision 1 No longer in consideration

Copy phone number in action dashboard to clipboard

Currently the phone numbers in the Action dashboard are hyperlinks so it makes it hard/impossible to copy the customer phone number to the clipboard for various other purposes (such as pasting into a softphone dialer or searching in other document...
Guest almost 4 years ago in SalesVision 0

Allow Filtering by Employee on SalesVision Outbound Dashboard

Give users the ability to filter by employee on the Outbound dashboard in SalesVision. Outbound reporting is highly valuable to dealers. Providing the ability to filter the dashboard to only a specific set of employees will make it easier to view ...
Guest almost 4 years ago in SalesVision 0