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Test Track Notifications for Assigned Challenges

Customer has expressed they would love for their employees to get an email notification when a test track challenge has been assigned to them. Currently you can only see if you've been assigned a challenge if you go log into Test Track. A few of m...
Emily Y Yellin 21 days ago in TestTrack 0

Text Alerts - Send a DealSaver alert when a consumer texts in off of one of our lines

Currently a dealer has to be in the portal to see when a text message comes in, Penske has requested that we send them an alert when a consumer texts one of our text enabled lines so they have near real time visibility into that message and can lo...
Kimberly Simko 19 days ago in SalesVision 0

Add Data Definitions feature to Service Vision Pro Solution

We have the Data Definitions feature in Sales Vision and it would be beneficial to have that same feature added to Service Vision Pro so they can reference what each category means in the Fixed Ops side of the business.
Kimberly Simko 19 days ago in ServiceVision 0

The system should have a way to detect dropped phone calls and glitches. The individual shouldn't be penalized for this.

No description provided
Guest about 1 month ago in TestTrack 0

Adding Outbound Calls to Action Dashboard

Per speaking with Service Director Jordan Kline of New Smyrna Beach Chevrolet, she expressed employee outbound calls is a metric she analyzes when gauging individual employee performance and how adding that component to the Action Dashboard would ...
Julian McAliley 3 months ago in Reports / Analytics 0

Make Outbound Dashboard All Calls List Drillable

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 5 months ago in SalesVision 0

Button on the Employee Performance and Employee Details page that directs Managers and Admins to the roster update area

Dealers are getting confused about where to update their roster and are trying to do it on the employee pages in the main area of SV. It would be great to have a button that says something like "To update your roster, click here" at the top of bot...
Holly Rose 10 months ago in Account Administration 1

TESTTRACK REPORTING

Customers have expressed interest in having access to more robust and automated reporting within TestTrack. Specifically, they would like the ability to set up automated report delivery, similar in detail to the current TestTrack Utilization Repor...
Heidi Braun 2 months ago in TestTrack 0

Alert View & Close Logging

Do we have the ability to view who is clicking into the alerts. We have Finch Automotive, we provide reporting to show them how many alerts were opened, but they want to see who is looking at it.
Amy Shaffer 2 months ago in Alerts 1

Alerts to be sent to Teams not just indv. people

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Guest 7 months ago in Alerts 0