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TESTTRACK REPORTING

Customers have expressed interest in having access to more robust and automated reporting within TestTrack. Specifically, they would like the ability to set up automated report delivery, similar in detail to the current TestTrack Utilization Repor...
Heidi Braun about 18 hours ago in TestTrack 0

Opening Alerts

Do we have the ability to view who is clicking into the alerts. We have Finch Automotive, we provide reporting to show them how many alerts were opened, but they want to see who is looking at it.
Amy Shaffer about 20 hours ago in Alerts 1

Not enjoying failing.

I book an appt and seems this wants me to just do everything over the phone and I keep failing. Very frustrating when I try to be perfect and makes me feel I shouldn't take calls. The systems idea can't be the only perfect idea in the world.....
Guest 3 days ago in TestTrack 0

Detailed Reporting By Hour

Please add a filter in to the enterprise reporting that would allow you to search by hours of the day for all of the data that we provide.
Gregory Vovak 9 days ago in SalesVision 0

not tracking attempts

Once completing a call, it brings you back to the home screen and does not track the attempt.
Guest 10 days ago in TestTrack 0

Adding Outbound Calls to Action Dashboard

Per speaking with Service Director Jordan Kline of New Smyrna Beach Chevrolet, she expressed employee outbound calls is a metric she analyzes when gauging individual employee performance and how adding that component to the Action Dashboard would ...
Guest 15 days ago in Reports / Analytics 0

module not responding after a little whiles.

this module stops responding; I keep talking but it goes mute at the end of the line on the other side. I'm not sure what to do next, please advice
Guest 15 days ago in Other 0

Make Outbound Dashboard All Calls List Drillable

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork 2 months ago in SalesVision 0

Button on the Employee Performance and Employee Details page that directs Managers and Admins to the roster update area

Dealers are getting confused about where to update their roster and are trying to do it on the employee pages in the main area of SV. It would be great to have a button that says something like "To update your roster, click here" at the top of bot...
Holly Rose 7 months ago in Account Administration 1

Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest about 1 month ago in Telephony 0 No longer in consideration