All ideas

I have a store that wants to see who is getting key word alerts. Currently there is no way to view that quickly. There is over 700 Key words set up so I'd have to manually go into each key word to view.

make it stop hanging up on me mid call, I spend 3 minutes building rapport and 50 percent of the time it hangs up on me and i fail and have to start over

Proposed Solution: Develop a “Non-Connected Call Summary Report” that consolidates all calls that did not connect with a team member in the cradle to grave style. Example: Called in - connected to hunt group x, went to extension 1234, got voicemai...

On the home page of sales vision, next to each metric, if we are able to add either best of the best percentage numbers or just a goal the store should shoot for in general, i think that would be valuable. For certain categories (anything connecti...

When the dealer is pulling reporting, they are having "New" car calls, even though the transcripts state the older years of the vehicle on the call. We should be able to remove the department classification on the back end.

Customer has expressed they would love for their employees to get an email notification when a test track challenge has been assigned to them. Currently you can only see if you've been assigned a challenge if you go log into Test Track. A few of m...

We have the Data Definitions feature in Sales Vision and it would be beneficial to have that same feature added to Service Vision Pro so they can reference what each category means in the Fixed Ops side of the business.

I just spoke with Kristina at University Kia. She requested a feature that she previously used in Car Wars that could be valuable for our platform. Feature Summary: When a BDC agent uses Click-to-Call in their CRM (eLead in this case), the syste...

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...

Dealers are getting confused about where to update their roster and are trying to do it on the employee pages in the main area of SV. It would be great to have a button that says something like "To update your roster, click here" at the top of bot...