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Text messages showing up with blue bubble vs green

Dealer is saying that customers response rate is higher when messages come across with a blue imessage bubble. Customer is asking if there is a way for us to allow texts to send blue so that customers don't think it is a scam
Guest 13 days ago in Telephony 0 No longer in consideration

Make Outbound Dashboard All Calls List Drillable

Robert Smoczynski from Canada One reached out wanting to know if we can add hyperlinks to the options in Outbound that would show only those calls. Image is showing where he is requesting the hyperlinks be added. He wants to be able to see only th...
Cameron Woodfork about 2 months ago in SalesVision 0

Ability Report Issues in TestTrack

Ability to report issues through the portal user interface, instead of having to call CallRevu Support.
Guest 19 days ago in Other 0

Disclaimer Settings

When No Disclaimer is selected, it means that the number will not be recorded. If a dealer is provisioning their own number and are using their own disclaimer, they may select this without realizing their line won't be recorded. For clarification,...
Holly Rose 21 days ago in Account Administration 0

Changing Service Vision to Fixed Ops Vision

Since we're looking at Service, Parts, and Body shop in this area, renaming it Fixed Ops Vision would make more sense than it just being called Service Vision.
Holly Rose 27 days ago in ServiceVision 0

Share information among Support chat agents

Hello, thank you for contacting CallRevu! Can I please have your first and last name, email address, along with your company name? Transferred to new agent, first message: Hello, thank you for contacting CallRevu! Can I please have your first and ...
Guest about 1 month ago in Other 0

Better Number Provisioning Selection Process

When creating a new user, one will go through a list of available phone numbers. Then, open the create user screen and begin entering data. When you get to the number for caller ID section, for us it is a list of MANY MANY numbers. There is no eas...
Guest about 1 month ago in Phone System 2

Alerts to be sent to Teams not just indv. people

Alerts will soon be available to deploy to individuals vs. roles. With the creation of Teams, it would be helpful to be able to send alerts to team. Manager Team, New Car Sales Team, Parts Team, etc. instead of having to pick all the individuals i...
Guest 4 months ago in Alerts 0

Outbound Call access for Service Vision Pro Customer

We had a dealer with GTC that is a Service Vision Pro only customer. They could not see their outbound call data and needed the audio for legal reasons. They weren't able to access the call because Outbound calls aren't on Service Vision Pro menu.
Amy Shaffer 4 months ago in ServiceVision 0

Line Classification

In CallRevu > Numbers setting page, you can assign the dept for the line but if you want to change it back to allow the AI to determine the dept, you can't un do it. Once a dept has been selected, there isn't a No Dept Selected option to choose...
Amy Shaffer 2 months ago in  0