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Call Analytics

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Add "Vehicle not available" as a reason for closing an alert

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.
Guest over 2 years ago in Alerts 1

Outbound Dashboard include a total talk time

From a Customer Subaru of North Tampa about they outbound report they are wondering if you could integrate a "Total Talk Time" tab alongside the average duration tab? That way we can see how long a rep has spent on the phone for the day. This woul...
Guest over 2 years ago in SalesVision 0

Show Hold Time on Visual Voice

Visually display the hold time so it is easier to skip to the next section of speaking
Guest over 2 years ago in CallTracking 1

Unconfirmed appts on Action Dash

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...
Kirstie Thomas over 2 years ago in SalesVision 1

DNI Enterprise Reporting

Marketing Director(Jake Barron) for Jim Koons inquired if we had enterprise level reporting for DNI or if he had to go into each report one by one.
Amy Shaffer almost 3 years ago in MarketVision 0

identify a call as Spanish language in the call summary when not transcribed

If a call is not transcribed (summarized) due to it being a Spanish call and the customer does not pay for Spanish transcriptions please identify in the call summary Spanish Language so that the client and CallRevu team can quickly identify why it...
Kirstie Thomas almost 3 years ago in SalesVision 0 Added to the roadmap

Censor/Remove profanity from machine transcriptions

I would like our machines to censor or remove profanity from machine transcriptions when they are shown within the application. Ideally, this would replace a profane word with "****". It allows someone to know profanity was used in the call, but n...
Guest almost 3 years ago in CallTracking CI 0

Add recall conversation metrics into SalesVision

Have a ServiceVision dedicated landing page with insights including recall call data
Jim Menard about 3 years ago in SalesVision 1

Single Sign-On (SAMLv2)

Customers have asked to simplify their log in process by having a single sign on capability that would integrate them between applications and with the CRM. Example. Tuttle Click Dealerships would like to setup SAML 2.0 SSO to integrate with the T...
Guest over 3 years ago in CallTracking CI 0

Provide a Search Function or Capability for SalesVision > Tracking > Custom Reports

Previously in crclient users were able to use the CTRL-F tool to find in page custom reports. There is no ability to do that with SalesVision and users are unable to view all lines (currently only able to view 10 lines at a time). This will allow ...
Guest over 3 years ago in SalesVision 0 No longer in consideration