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Call Analytics

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CI Advanced Customers - Add Employees in Dashboard and Framed-INs

CI Advanced & CI Tracking customers would like the ability to add their own employees to a roster from our dashboard and framed-in reports. This feature is only available for Salesvision at this time on the employee performance report. Prior t...
Guest almost 3 years ago in CallTracking CI 0

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds about 3 years ago in CallTracking 0 No longer in consideration

Either filter when drilling down into call details or remove filters from being visible

Currently when you drill down from either the Home page, Dealership > Add Source, Dealership > Department, or Other > Voicemail tabs it displays the available filters, but does not allow you to make any changes after you have drilled into...
Guest about 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > Heatmap to Display Percentages

Add Percentage data so that Clients can toggle between numbers of calls and the percentage of calls within each time and day for the SalesVision > Dashboard > Outbound Report > Heatmap. Currently we only display the number of calls for th...
Guest about 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > All Calls Report to toggle between Number of Calls and Percentages

Currently you need to include the percentage column for Appointments Set. Adding a percentage toggle will allow for users to see the percentages of data for more than only the Appointments, to include the percentage of Voicemails, Connected Calls,...
Guest about 3 years ago in SalesVision 0

Look up phone number by search box

I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest almost 2 years ago in CallTracking 0 Added to the roadmap

Labeling Ad Sources with different categorizations

CallRevu is now providing Group Reporting that includes a drill down called Media Type. This is a label that can be added to Ad Sources by Enrollment. It would be great if we could add our own "media types" or other labels to ad sources so they ca...
Kirstie Thomas almost 2 years ago in CallTracking 1

2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose almost 2 years ago in SalesVision 0 No longer in consideration

Trigger Keyword Alerts on valid SMS messages on tracking lines

Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
Scott Bleasdell about 2 years ago in Alerts 0

My Reports

Give users the ability to save "versions" of reports in CR 2.0 that maintain their specific filter, column selection, rows per page, etc. settings. Create a "My Reports" section in the left nav where these reports are stored by default. Create a "...
Seth Parker about 2 years ago in CallTracking / CallTracking CI / Reports / Analytics / SalesVision 0