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Call Analytics

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Allow SalesVision > Dashboard > Outbound > All Calls Report to toggle between Number of Calls and Percentages

Currently you need to include the percentage column for Appointments Set. Adding a percentage toggle will allow for users to see the percentages of data for more than only the Appointments, to include the percentage of Voicemails, Connected Calls,...
Guest almost 3 years ago in SalesVision 0

Look up phone number by search box

I should be able to put a phone number in under SEARCH and it will find the customer without having to open 5 different screens and dig for it. Way to hard to find a simple call by number.
Guest over 1 year ago in CallTracking 0 Added to the roadmap

Labeling Ad Sources with different categorizations

CallRevu is now providing Group Reporting that includes a drill down called Media Type. This is a label that can be added to Ad Sources by Enrollment. It would be great if we could add our own "media types" or other labels to ad sources so they ca...
Kirstie Thomas almost 2 years ago in CallTracking 1

2.0 roster to also update the portal login page

Dealers that are doing self admin of their roster have requested that if someone is deleted from the roster, has a title or name change, the portal log in page should reflect these changes. Currently, the dealer has to make the roster update and t...
Holly Rose almost 2 years ago in SalesVision 0 No longer in consideration

Trigger Keyword Alerts on valid SMS messages on tracking lines

Incoming SMS messages on tracking lines are a blind spot. I would like to have CallRevu "read" every incoming message and let me know if there are any valid ones from customers that I need to respond to.
Scott Bleasdell almost 2 years ago in Alerts 0

My Reports

Give users the ability to save "versions" of reports in CR 2.0 that maintain their specific filter, column selection, rows per page, etc. settings. Create a "My Reports" section in the left nav where these reports are stored by default. Create a "...
Seth Parker about 2 years ago in CallTracking / CallTracking CI / Reports / Analytics / SalesVision 0

Add "Vehicle not available" as a reason for closing an alert

There are times when an alert may be closed because the vehicle the customer was calling about is not available due to inventory shortages.
Guest about 2 years ago in Alerts 1

Outbound Dashboard include a total talk time

From a Customer Subaru of North Tampa about they outbound report they are wondering if you could integrate a "Total Talk Time" tab alongside the average duration tab? That way we can see how long a rep has spent on the phone for the day. This woul...
Guest over 2 years ago in SalesVision 0

Show Hold Time on Visual Voice

Visually display the hold time so it is easier to skip to the next section of speaking
Guest over 2 years ago in CallTracking 1

Unconfirmed appts on Action Dash

Action Dash Right hand side displays Appointments for today. All appointments show "unconfirmed" under the appointment date. please display appointment time instead of "unconfirmed" there is no feature or function to allow a user to change an appo...
Kirstie Thomas over 2 years ago in SalesVision 1