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Call Analytics

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Vehicle Report

A report that shows information about the Vehicle of Interest and Current Vehicles discussed in calls. The report would show how many calls did the agents collect current vehicle out of all sales opp calls. And how many collected VOI out of sales ...
Guest almost 3 years ago in SalesVision 1

review calls showing details of calls listened to/call reviewed tag or indicator

Customer would like the review calls to show the details of which calls they listened to. Currently it breaks out the department but not the actual list of calls they've listened to. They would like this so if they forget which calls they listened...
Jasmin Reynolds over 1 year ago in CallTracking CI 0

Favorites

Client would like to be able to create a report once and then add it to favorites so it is stored in a menu option called favorites where they can then go and run that report easily without having to recreate it each time. Example would be running...
Kirstie Thomas about 3 years ago in SalesVision 1

Including the dealership name on Text Alerts

Requested by Charlie Hicks of the Ed Hicks Auto Group. When there is a group of dealerships, the GM says it will be easier for him to know who to forward the alert to if the store name is included in the original text.
Holly Rose about 3 years ago in Alerts 0

Show who is receiving alerts and what alerts they are getting

Dealers want to know who is signed up for what alerts. There is high staff turn over and this would allow them to self-admin their alerts.
Holly Rose over 1 year ago in SalesVision 1

CI Advanced Customers - Add Employees in Dashboard and Framed-INs

CI Advanced & CI Tracking customers would like the ability to add their own employees to a roster from our dashboard and framed-in reports. This feature is only available for Salesvision at this time on the employee performance report. Prior t...
Guest over 3 years ago in CallTracking CI 0

Verifying if outbound calls are to a valid number and removing outbound calls under 1 minute

Alot of agents make calls to bad numbers as a way to help their outbound call stats. If we verify carriers for inbound calls customer would like us to do the same for outbound calls to make sure agents are actually calls to valid customers. Also f...
Jasmin Reynolds over 3 years ago in CallTracking 0 No longer in consideration

Either filter when drilling down into call details or remove filters from being visible

Currently when you drill down from either the Home page, Dealership > Add Source, Dealership > Department, or Other > Voicemail tabs it displays the available filters, but does not allow you to make any changes after you have drilled into...
Guest over 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > Heatmap to Display Percentages

Add Percentage data so that Clients can toggle between numbers of calls and the percentage of calls within each time and day for the SalesVision > Dashboard > Outbound Report > Heatmap. Currently we only display the number of calls for th...
Guest over 3 years ago in SalesVision 0

Allow SalesVision > Dashboard > Outbound > All Calls Report to toggle between Number of Calls and Percentages

Currently you need to include the percentage column for Appointments Set. Adding a percentage toggle will allow for users to see the percentages of data for more than only the Appointments, to include the percentage of Voicemails, Connected Calls,...
Guest over 3 years ago in SalesVision 0